Comparison Summary
This comparison report of Qualtrics Customer Experience vs. SurveyMonkey CX is based on a specific set of business needs and context. The comparison uses 4339 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and SurveyMonkey CX
Qualtrics Customer Experience, SurveyMonkey CX, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
SurveyMonkey CX focuses on Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than SurveyMonkey CX for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Feedback management tool to build a CX program that adapts to customer needs
Age
2002
1999
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
35
Total Goals
(we found evidences for)
13
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Acquire customers
-
Grow market share
-
Improve ROI
-
Increase sales & revenue
-
Increase customer life time value
-
Improve brand engagement
-
Build brand awareness
-
Improve digital and social presence
-
Scale best practices
-
Launch new products
-
Enter new markets internationally or locally
-
Establish thought leadership
- See 10 more
-
Enhance customer relationships
-
Increase sales & revenue
-
Acquire customers
-
Grow market share
-
Improve ROI
-
Scale best practices
-
Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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social media
-
promotions
-
e-mail
-
offline
-
events
-
trade shows
-
phone calls
-
chat
-
causes and charity
- See 6 more
-
social media
-
promotions
-
e-mail
-
offline
-
events
-
trade shows
-
phone calls
-
chat
-
causes and charity
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
