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Qualtrics Customer Experience vs SurveyMonkey CX: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Qualtrics Customer Experience medium Failure Risk for SurveyMonkey CX medium
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Comparison Summary

This comparison report of Qualtrics Customer Experience vs. SurveyMonkey CX is based on a specific set of business needs and context. The comparison uses 4339 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics Customer Experience and SurveyMonkey CX

Qualtrics Customer Experience, SurveyMonkey CX, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

SurveyMonkey CX focuses on Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than SurveyMonkey CX for

Software Failure Risk

  • medium

logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

About

Customer Experience Management to understand the customers’ experiences and take the right actions

Feedback management tool to build a CX program that adapts to customer needs

Age

2002

1999

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

35

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (164)

Read Reviews (96)

measuring net promoter score

Read Reviews (46)

Read Reviews (47)

measuring customer satisfaction

Read Reviews (26)

Read Reviews (14)

engagement management

Read Reviews (83)

Read Reviews (16)

engaging and following up

Read Reviews (72)

Read Reviews (13)

helpdesk management

Read Reviews (59)

Read Reviews (7)

market research

Read Reviews (45)

Read Reviews (1)

social media management

Read Reviews (44)

Read Reviews (1)

social media analytics

Read Reviews (41)

Read Reviews (0)

loyalty management

Read Reviews (43)

Read Reviews (1)

customise loyalty program

Read Reviews (41)

Read Reviews (1)

training & onboarding

Read Reviews (24)

Read Reviews (6)

products & pricelist management

Read Reviews (19)

Read Reviews (2)

campaign management

Read Reviews (14)

Read Reviews (14)

campaign analytics

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (1)

sending & publishing communications

Read Reviews (8)

Read Reviews (1)

lifetime value management

Read Reviews (12)

Read Reviews (1)

sales review & feedback

Read Reviews (6)

Read Reviews (1)

contact list management

Read Reviews (6)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (5)

sales document management

Read Reviews (6)

Read Reviews (0)

contract management

Read Reviews (5)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (1)

competitive intelligence

Read Reviews (3)

Read Reviews (8)

workflow management

Read Reviews (3)

Read Reviews (1)

content management

Read Reviews (3)

Read Reviews (7)

content curation

Read Reviews (3)

Read Reviews (0)

reputation management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

conference call management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

Top Channels

Channels Used

  • social media

  • promotions

  • e-mail

  • offline

  • events

  • trade shows

  • phone calls

  • chat

  • causes and charity

  • See 6 more

  • social media

  • promotions

  • e-mail

  • offline

  • events

  • trade shows

  • phone calls

  • chat

  • causes and charity

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting