Comparison Summary
This comparison report of Qualtrics Customer Experience vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 6415 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and Zonka Feedback
Qualtrics Customer Experience, Zonka Feedback, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
"Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it " - Jeffrey Woods
"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. " - Griswold Home Care
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than Zonka Feedback for
Software Failure Risk
Zonka Feedback
Focus area
Zonka Feedback is better than Qualtrics Customer Experience for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Feedback Software & Survey App to collect feedback from customers and employees
Age
2002
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
43
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
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Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
Top Channels
Channels Used
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e-mail
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promotions
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offline
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website
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on premises
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mobile
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text SMS
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chat
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mobile app
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phone calls
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omnichannel
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social media
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point of sale
-
user generated content
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blogs
-
print media
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mass media
-
radio
- See 15 more
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e-mail
-
promotions
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offline
-
website
-
on premises
-
mobile
-
text SMS
-
chat
-
mobile app
-
phone calls
-
omnichannel
-
social media
-
point of sale
-
user generated content
-
blogs
-
print media
-
mass media
-
radio
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
