cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Sage CRM vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Sage CRM medium Failure Risk for Zendesk Sunshine medium
Know More

Comparison Summary

This comparison report of Sage CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 3704 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sage CRM and Zendesk Sunshine

Sage CRM, Zendesk Sunshine, Quickbase, SalesNOW, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sage CRM covers Sales Document Management with Mobile, Business Development, Workflow Management, Engagement Management, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"There’s no way we can keep track of everything without Sage. It’s a quick way of looking at all the history, no matter how long ago it was. " - Andrea Brand

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sage CRM

Focus area

Sage CRM is better than Zendesk Sunshine for

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Top-rated cloud financial management

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2002

2007

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

67

29

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction

sales document management

Read Reviews (113)

Read Reviews (3)

digital signature

Read Reviews (54)

Read Reviews (0)

proposal & quote management

Read Reviews (29)

Read Reviews (0)

contract management

Read Reviews (24)

Read Reviews (2)

document sharing

Read Reviews (3)

Read Reviews (0)

business development

Read Reviews (58)

Read Reviews (0)

workflow management

Read Reviews (57)

Read Reviews (6)

engagement management

Read Reviews (48)

Read Reviews (12)

engaging and following up

Read Reviews (33)

Read Reviews (2)

event management

Read Reviews (46)

Read Reviews (0)

lead tracking

Read Reviews (31)

Read Reviews (0)

campaign management

Read Reviews (30)

Read Reviews (1)

helpdesk management

Read Reviews (26)

Read Reviews (2)

communication management

Read Reviews (18)

Read Reviews (1)

sending & publishing communications

Read Reviews (12)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (4)

Read Reviews (1)

generation of new leads

Read Reviews (17)

Read Reviews (0)

contact list management

Read Reviews (15)

Read Reviews (4)

pipeline management

Read Reviews (12)

Read Reviews (1)

customer case management

Read Reviews (11)

Read Reviews (0)

relationship management

Read Reviews (11)

Read Reviews (2)

social media management

Read Reviews (10)

Read Reviews (3)

social media analytics

Read Reviews (9)

Read Reviews (3)

rating and review management

Read Reviews (8)

Read Reviews (0)

competitive intelligence

Read Reviews (7)

Read Reviews (1)

customer feedback management

Read Reviews (6)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (2)

products & pricelist management

Read Reviews (6)

Read Reviews (0)

opportunity management

Read Reviews (5)

Read Reviews (0)

conversion management

Read Reviews (4)

Read Reviews (0)

trade show marketing

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

content sharing

Read Reviews (3)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Improve ROI

  • Improve navigation

  • Improve digital and social presence

  • Improve efficiency

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting