Salesforce B2C Commerce vs. Liana®Cloud Commerce: E-Commerce Platform Solution Comparison 2025

Overview: Salesforce B2C Commerce and Liana®Cloud Commerce as E-Commerce Platform Category solutions.

Salesforce B2C Commerce excels in supporting large enterprises with capabilities like engagement management and merchandising, enhancing customer relationships, and driving sales through features such as AI and custom reports. Liana®Cloud Commerce focuses on communication and content management within digital marketing, aiming to acquire customers through user-generated content. Both platforms offer 24/7 support, but Salesforce provides more comprehensive options, aligning with enterprise-level operations, while Liana®Cloud suits smaller teams focusing on social media and content. Each has unique strengths fitting different business scales and strategic goals.

Salesforce B2C Commerce: Salesforce-B2C-Commerce helps reach goals faster and unlock new revenue. Commerce is powered everywhere with AI for automation and flexibility.

Liana®Cloud Commerce: Lianacloud-commerce assists merchants in boosting sales and achieving enduring customer relationships through scalable eCommerce solutions. B2B and B2C sales and industrial needs are addressed.

Salesforce B2C Commerce and Liana®Cloud Commerce: Best Use cases based on the customer satisfaction data

Salesforce B2C Commerce

Key Capabilities Supported

Salesforce B2C Commerce supports activities like engagement management, advertisement, and contact list management, catering to enterprises looking for comprehensive engagement strategies. read more →

Liana®Cloud Commerce focuses on communication and content management, addressing needs for digital marketing and social media management. read more →

Business Goals

Salesforce B2C Commerce aids in enhancing customer relationships, acquiring new customers, and increasing sales and revenue, which aligns with large business growth strategies. read more →

Liana®Cloud Commerce aims to help businesses acquire new customers and improve ROI, making it suitable for businesses expanding their digital marketing reach. read more →

Core Features

Salesforce B2C Commerce offers features like AI-powered tools, custom reports, and robust integration capabilities, supporting complex, data-driven operations. read more →

Liana®Cloud Commerce provides data import, custom reports, and analytics features, appealing to businesses keen on leveraging digital content and analytics. read more →

Vendor Support

Salesforce B2C Commerce offers 24/7 support, including chat, email, and phone, ideal for users needing comprehensive support options. read more →

Liana®Cloud Commerce also provides 24/7 support but with fewer communication channels, reflecting a simpler support structure. read more →

Segments and Industries

Salesforce B2C Commerce is predominantly used by large enterprises and industries like IT, computer software, and the internet. read more →

Liana®Cloud Commerce lacks defined industry or segment focus, suggesting flexibility but less targeting in specific sectors. read more →

Operational Alignment

Salesforce B2C Commerce integrates well with enterprise operations, providing tools necessary for complex and large-scale workflows. read more →

Liana®Cloud Commerce aligns with businesses focused on digital content and social media, offering tools suited for smaller, agile teams. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Salesforce B2C Commerce and Liana®Cloud Commerce

What solutions does Salesforce B2C Commerce and Liana®Cloud Commerce provide for Engagement Management?

Salesforce B2c Commerce and Lianacloud Commerce both offer features to manage customer engagement. Salesforce B2c Commerce focuses on tracking customer interactions, assigning tasks, and using predictive analytics to identify customers who may need re-engagement. Lianacloud Commerce emphasizes engagement through various channels like press releases, social media, and email marketing. While both tools allow for customer segmentation and personalized communication, Salesforce B2c Commerce has a broader focus on retail and ecommerce, while Lianacloud Commerce caters to a wider range of businesses, including public relations and marketing.

"...If you want to store information and track every customer that engage with your company, this is the right choice...." Peer review by Administrator

"...Expand SEO visibility, share information and tell your story to engage customers Products...." eCommerce Platform - Features

How does Salesforce B2C Commerce and Liana®Cloud Commerce facilitate Communication Management?

Salesforce B2C Commerce and LianaCloud Commerce both offer communication management features. Salesforce B2C Commerce primarily focuses on customer communication, allowing businesses to send emails, track sales, and build quotes. LianaCloud Commerce concentrates on managing press releases, social media monitoring, and media analytics. LianaCloud Commerce also offers features for content distribution and automated communications.