Salesforce B2C Commerce Overview

Salesforce-B2C-Commerce helps reach goals faster and unlock new revenue. Commerce is powered everywhere with AI for automation and flexibility.

Use Cases

Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce B2C Commerce.

Other use cases:

  • Merchandising
  • Communication Management
  • Order Management
  • Helpdesk Management
  • Sales Document Management
  • Workflow Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2C Commerce.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve Internal Communications
  • Improve ROI
  • Improve Efficiency
See all business priorities See less business priorities

Salesforce B2C Commerce Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce B2C Commerce works with different mediums / channels such as Website. Promotions. E-Mail etc.

Salesforce B2C Commerce's features include Personalization, Dashboard, Recording, etc. and Salesforce B2C Commerce support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce B2C Commerce analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It can be used for various tasks within the B2C eCommerce department, such as an aid for advertisements, coupons, content, fulfillment, social media, email, sales tracking and more...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...The way in which it helps get a customer engaged in our products with its intellegent predictions has certainly helped speed the sales process...." Peer review by User
"...Used for various tasks within the B2C eCommerce department, such as an aid for advertisements,coupons, social media, email, sales tracking etc...." Peer review by LINDA T, Salesforce Developer, Computer Software
"...With this software we can track the number of times a potential client was contacted, as well as track the progress of an opportunity for the company, due to its organizational approach gives us the ability to respond in an orderly manner to the needs of our clients and thus be able to give them solution...." Peer review by Emma Amelia S, Finance Accountant

Salesforce B2C Commerce, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce B2C Commerce

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Salesforce B2C Commerce is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Salesforce B2C Commerce Customer wins, Customer success stories, Case studies

How efficiently Does Salesforce B2C Commerce manage your Engagement Management?

Why is Salesforce B2C Commerce the best choice for Contact List Management?

What solutions does Salesforce B2C Commerce provide for Merchandising?

What Are the key features of Salesforce B2C Commerce for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Salesforce B2C Commerce solved their E-Commerce Platform needs. Cuspera uses 787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

 

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USA

Curative has replaced its Salesforce CRM system with an in-house AI-powered CRM platform, terminating a $600,000 annual contract. This move highlights a shift towards custom AI solutions as a cost-ef...fective alternative to traditional SaaS CRM offerings. Salesforce cites security and compliance challenges for in-house systems in regulated sectors as potential hurdles.

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Siemens - Manufacturing - Very Large

Businesses nearly triple AI agent deployments — Salesforce

Munich, Germany

Salesforce reports a significant increase in AI agent deployments, with businesses nearly tripling their use over the past year. Siemens, a key customer, uses Salesforce's Agentforce platform to auto...mate lead qualification and routing, enhancing efficiency and sales growth. AI agents are increasingly handling complex tasks across industries, driving execution efficiency and improving customer interactions.

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Curative - Healthcare - Medium

Curative Ditches $600, 000 Salesforce Contract Says 'AI Changes the Economics of Building ...

Austin, USA

Curative has terminated its $600,000 contract with Salesforce, opting to develop an AI-powered CRM system internally. This move underscores the potential of AI tools to enable faster, cost-effective ...software development tailored to specific business needs. Salesforce warns of the security and compliance challenges associated with internally developed systems, especially in regulated industries like healthcare.

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Town of Cary - Government Administration - Medium

Cary, USA

Salesforce Platform helps the Town of Cary protect citizen data and streamline development. The town uses automated sandbox seeding and robust data governance to modernize operations. Backup & Recove...r ensures data resilience, while Data Mask & Seed secures sensitive information during testing. Security Center improves permission controls and reduces risk. These tools help deliver efficient, secure services to over 187,000 citizens.

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Tokopedia - Internet - Very Large

Jakarta, Indonesia

Tokopedia used Salesforce Service Cloud and Marketing Cloud to improve customer service for over 90 million users. With Salesforce Professional Services, Tokopedia achieved zero downtime during migra...tion and gained a 360-degree view of customer interactions. Automation and omni-channel routing reduced repeated customer contacts by 70%. Complaint-to-transaction ratio dropped by 90%. Customer satisfaction rose by 15 percentage points and response times improved by 40 percentage points.

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TireTrack - Automotive - Small

USA

Salesforce’s free CRM helped TireTrack triple its sales outreach. The company moved from spreadsheets to a structured CRM, saving over 10 hours of admin work each week. TireTrack grew its customer ba...se by 8x after adopting Salesforce. The founder could track leads and follow up at the right time. Upgrading to Starter Suite gave even more control over the sales pipeline. TireTrack now has a scalable system for growth.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Salesforce B2C Commerce

What is Salesforce B2C Commerce used for?

Salesforce B2C Commerce is a E-Commerce Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Advertisement and Contact List Management .

What are the top features of Salesforce B2C Commerce?

Personalization, Dashboard and Recording are some of the top features of Salesforce B2C Commerce.

Who uses Salesforce B2C Commerce?

Salesforce B2C Commerce is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Salesforce B2C Commerce alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for Salesforce B2C Commerce.

Where is Salesforce B2C Commerce located?

Salesforce B2C Commerce is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce B2C Commerce for engagement management and advertisement

Salesforce B2C Commerce Competitors

Salesforce B2C Commerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.28/5 ★

Read Reviews (20)
Custom Reports

4.20/5 ★

Read Reviews (100)
Analytics

3.89/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.28/5 ★

Read Reviews (20)
Custom Reports

4.20/5 ★

Read Reviews (100)
Analytics

3.89/5 ★

Read Reviews (39)

Salesforce B2C Commerce Integrations

Salesforce B2C Commerce integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.92/5 ★

Read Reviews (23)
Data Import

3.79/5 ★

Read Reviews (71)

Few API Integrations for Salesforce B2C Commerce

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Salesforce B2C Commerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce B2C Commerce

Salesforce, Inc. News

Product

Salesforce aims to be your enterprise AI harness, touts AIforce

Salesforce introduces AIforce, an enterprise AI harness designed to integrate data and workflows with AI agents without additional integrations. AIforce aims to unify Salesforce's platform layers, including data, applications, and semantics, enhancing enterprise transformation. The platform features zero data retention and packaged agents for industry-specific tasks.

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Partnership

Salesforce and Anthropic Announce Claudeforce: The #1 AI Meets the #1 AI CRM

Salesforce and Anthropic have launched Claudeforce, a strategic partnership that integrates Claude's AI reasoning with Salesforce's enterprise platform. This collaboration introduces Salesforce in Claude, a plugin with 37 prebuilt sales skills, enhancing sales automation and enterprise data integration. The partnership also embeds Claude into Salesforce and Slack, aiming to transform enterprise AI applications and productivity.

Read more →
Product

Salesforce Quarterly Highlights: FY27 Q2 Product Releases and Corporate Announcements

Salesforce announced several product releases and enhancements in its FY27 Q2 update. Key updates include the launch of Agentic Advisor, Agentforce Commerce, and Agentforce Help Agent, which leverage AI to enhance customer service and commerce capabilities. Additionally, Salesforce introduced new MCP servers for better integration with Slackbot, enhancing CRM functionalities within Slack. These innovations aim to improve customer engagement and operational efficiency across various platforms.

Read more →
Awards

Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management

Salesforce has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management. The recognition highlights Salesforce's strengths in mission-specific case management templates, AI investments, and global compliance. This accolade underscores Salesforce's role in enhancing government agencies' efficiency and responsiveness through AI-driven solutions.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO