Salesforce B2C Commerce Overview

Salesforce-B2C-Commerce helps reach goals faster and unlock new revenue. Commerce is powered everywhere with AI for automation and flexibility.

Use Cases

Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce B2C Commerce.

Other use cases:

  • Merchandising
  • Communication Management
  • Order Management
  • Helpdesk Management
  • Sales Document Management
  • Workflow Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2C Commerce.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve Internal Communications
  • Improve ROI
  • Improve Efficiency
See all business priorities See less business priorities

Salesforce B2C Commerce Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce B2C Commerce works with different mediums / channels such as Website. Promotions. E-Mail etc.

Salesforce B2C Commerce's features include Personalization, Dashboard, Recording, etc. and Salesforce B2C Commerce support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce B2C Commerce analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Importing contacts and exporting lists makes setting up mailing lists easy...." Peer review by Internal Consultant

Salesforce B2C Commerce, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce B2C Commerce

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Salesforce B2C Commerce is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Salesforce B2C Commerce Use Cases

What Are the key features of Salesforce B2C Commerce for Engagement Management?

What makes Salesforce B2C Commerce ideal for Contact List Management?

What solutions does Salesforce B2C Commerce provide for Merchandising?

How efficiently Does Salesforce B2C Commerce manage your Communication Management?

41+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce B2C Commerce solved their E-Commerce Platform needs. Cuspera uses 787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Case Studies

Food & Beverages

CASE STUDY Uber Eats

Uber Eats used Service Cloud, MuleSoft, Tableau, and Sales Cloud to automate workflows and unify data from 30+ global systems. Agents now see all customer and merchant data in one place, saving time ...and reducing manual steps. This automation helps resolve merchant disputes and refund cases much faster. Einstein predicts case priorities, cutting triage times. Uber Eats improved agent efficiency and can now support 25 million restaurateurs and their customers worldwide.

Financial Services

CASE STUDY Nexo

Agentforce helped Nexo improve crypto customer support. Nexo needed to keep up with fast changes in the crypto industry. Agentforce provided tools for better support. Nexo redefined how they help cus...tomers. The solution made support faster and more reliable.

Financial Services

CASE STUDY Prudential

Agentforce helps Prudential's retirement sales team connect better with customers and advisors. The team uses Agentforce to focus on building relationships. This leads to improved customer engagement.... The solution supports sales efforts in the financial services industry. Prudential benefits from streamlined sales processes.

Financial Services

CASE STUDY RBC Wealth Management

Salesforce helped RBC Wealth Management bring 26 systems into one CRM platform. Advisors now have a single view of each client. Onboarding time dropped from weeks to just 24 minutes. The new digital ...experience gives clients full account visibility. Maintenance costs fell by 50%. The platform uses low-code automation and APIs to speed up innovation.

Consumer Electronics

CASE STUDY Panasonic

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

CASE STUDY Zota

Zota invested in digital labor. This led to 30% year-over-year growth. The company used digital tools to improve results. The focus was on using technology to drive business success. The investment p...aid off with strong growth numbers.

Frequently Asked Questions(FAQ)

for Salesforce B2C Commerce

What is Salesforce B2C Commerce used for?

Salesforce B2C Commerce is a E-Commerce Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Advertisement and Contact List Management .

What are the top features of Salesforce B2C Commerce?

Personalization, Dashboard and Recording are some of the top features of Salesforce B2C Commerce.

Who uses Salesforce B2C Commerce?

Salesforce B2C Commerce is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Salesforce B2C Commerce alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for Salesforce B2C Commerce.

Where is Salesforce B2C Commerce located?

Salesforce B2C Commerce is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce B2C Commerce for engagement management and advertisement

Salesforce B2C Commerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.28/5 ★

Read Reviews (20)
Custom Reports

4.20/5 ★

Read Reviews (100)
Analytics

3.89/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.28/5 ★

Read Reviews (20)
Custom Reports

4.20/5 ★

Read Reviews (100)
Analytics

3.89/5 ★

Read Reviews (39)

Salesforce B2C Commerce Integrations

Salesforce B2C Commerce integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.92/5 ★

Read Reviews (23)
Data Import

3.79/5 ★

Read Reviews (71)

Few API Integrations for Salesforce B2C Commerce

Software Failure Risk Guidance

?

for Salesforce B2C Commerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce B2C Commerce

Salesforce, Inc. News

Partnership

Salesforce Partners with Polygon for NFT-Based Loyalty Program

Salesforce has partnered with Polygon to launch an NFT-based loyalty program. This collaboration will enable Salesforce customers to use its management platform to create and manage NFT loyalty initiatives on Polygon's blockchain. The partnership highlights Salesforce's integration with Ethereum and Polygon for its customer base.

Product

Salesforce Named a Leader in the 2025 IDC MarketScape on Low-Code & No-Code ...

Similarweb has launched the GenAI Intelligence Toolkit, a new product designed to track brand performance and traffic across AI platforms like ChatGPT and CoPilot. This toolkit helps businesses understand AI-generated traffic's impact on digital marketing, offering insights into brand visibility and top-cited sources in AI responses. In June, AI platforms generated over 1.1 billion referral visits, highlighting the toolkit's relevance in the evolving digital landscape.

Product

Veeam Data Cloud for Salesforce: Protecting Your Business-Critical SaaS Data

Veeam Software has launched Veeam Data Cloud for Salesforce, a new SaaS offering designed to enhance data resilience for Salesforce environments. This platform provides automated backup policies, surgical recovery options, and regulatory compliance support, all within a security-first architecture. It aims to unify SaaS data protection strategies, offering predictable costs and operational flexibility, addressing the critical need for robust Salesforce data protection.

Product

Agentforce boosts Salesforce partner support, handling over 19,000 requests since inception

Salesforce has launched Agentforce for Partner Community, an AI agent designed to enhance partner support by providing 24/7 conversational assistance. Since its launch in March 2025, it has handled over 19,000 requests and engages 120,000 monthly users. This tool aims to streamline partner interactions, improve efficiency, and support AI adoption, reflecting Salesforce's commitment to leveraging AI for partner success.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO