Salesforce B2C Commerce Overview

Salesforce-B2C-Commerce helps reach goals faster and unlock new revenue. Commerce is powered everywhere with AI for automation and flexibility.

Use Cases

Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce B2C Commerce.

Other use cases:

  • Merchandising
  • Communication Management
  • Order Management
  • Helpdesk Management
  • Sales Document Management
  • Workflow Management
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2C Commerce.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve Internal Communications
  • Improve ROI
  • Improve Efficiency
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Salesforce B2C Commerce Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce B2C Commerce works with different mediums / channels such as Website. Promotions. E-Mail etc.

Salesforce B2C Commerce's features include Personalization, Dashboard, Recording, etc. and Salesforce B2C Commerce support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce B2C Commerce analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Used for various tasks within the B2C eCommerce department, such as an aid for advertisements,coupons, social media, email, sales tracking etc...." Peer review by LINDA T, Salesforce Developer, Computer Software

Salesforce B2C Commerce, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce B2C Commerce

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Salesforce B2C Commerce is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Salesforce B2C Commerce Use Cases

How can Salesforce B2C Commerce optimize your Engagement Management Workflow?

How does Salesforce B2C Commerce address your Contact List Management Challenges?

How can Salesforce B2C Commerce enhance your Merchandising process?

How does Salesforce B2C Commerce facilitate Communication Management?

41+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce B2C Commerce solved their E-Commerce Platform needs. Cuspera uses 787 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce B2C Commerce case study
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Air India

Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years.

Read More
Salesforce B2C Commerce case study
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CASE STUDY e.l.f. Cosmetics

e.l.f. Cosmetics’ customer experience is a thing of beauty.

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Salesforce B2C Commerce case study
NA
CASE STUDY BACA Systems

Learn how the company will unlock all of its data with Data Cloud and boost sales efficiency with Einstein 1 Sales.

Read More

Frequently Asked Questions(FAQ)

for Salesforce B2C Commerce

What is Salesforce B2C Commerce used for?

Salesforce B2C Commerce is a E-Commerce Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Advertisement and Contact List Management .

What are the top features of Salesforce B2C Commerce?

Personalization, Dashboard and Recording are some of the top features of Salesforce B2C Commerce.

Who uses Salesforce B2C Commerce?

Salesforce B2C Commerce is used by Computer Software, Internet and Information Technology And Services among other industries.

Where is Salesforce B2C Commerce located?

Salesforce B2C Commerce is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
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Peers used Salesforce B2C Commerce for engagement management and advertisement

Salesforce B2C Commerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.28/5 ★

Read Reviews (20)
Custom Reports

4.20/5 ★

Read Reviews (100)
Analytics

3.89/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.28/5 ★

Read Reviews (20)
Custom Reports

4.20/5 ★

Read Reviews (100)
Analytics

3.89/5 ★

Read Reviews (39)

Salesforce B2C Commerce Integrations

Salesforce B2C Commerce integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.92/5 ★

Read Reviews (23)
Data Import

3.79/5 ★

Read Reviews (71)

Few API Integrations for Salesforce B2C Commerce

Software Failure Risk Guidance

?

for Salesforce B2C Commerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce B2C Commerce

Salesforce, Inc. News

Salesforce Brings Agentic AI To The Field Service Sector To Tackle Scheduling, Reporting ...

Salesforce introduces Agentic AI to improve scheduling, reporting, and troubleshooting in the field service sector.

09/04/2025 - source

CaixaBank S A : and Salesforce collaborate to personalise customer experience in banking ...

CaixaBank and Salesforce are collaborating to enhance personalized customer experiences in banking.

06/04/2025 - source

Salesforce Agentforce 2dx: Redefining AI Agent Development for the Enterprise - IDC

Salesforce introduces Agentforce 2dx, a new AI agent development platform aimed at enhancing enterprise capabilities.

31/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO