Overview: Salesforce Chatter and OpenText Hightail as Collaboration and Productivity Category solutions.

Salesforce Chatter focuses on enhancing internal collaboration and communication, making it ideal for diverse business sizes, with strong integration and real-time data management features. OpenText Hightail, on the other hand, excels in security and privacy, targeting large enterprises and industries like marketing and legal, with its robust content and document sharing capabilities.

Salesforce Chatter: Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.

OpenText Hightail: Hightail offers secure file sharing and creative collaboration. Large files can be sent, visual assets previewed, and feedback collected efficiently.

Salesforce Chatter and OpenText Hightail: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Salesforce Chatter excels in collaboration and communication management, helping teams share and publish content effectively, which aligns well with companies aiming to boost engagement and streamline their communication processes. read more →

OpenText Hightail supports collaboration and content management, with capabilities in document sharing and communication management, aligning well with teams focused on content sharing and communication improvements. read more →

Business Goals

Salesforce Chatter helps businesses improve internal communications and enhance customer relationships, providing critical support to companies looking to scale best practices and improve their sales performance. read more →

OpenText Hightail aims to enhance customer relationships and acquire new customers, which suits businesses that are focused on expanding market presence and establishing thought leadership. read more →

Core Features

Salesforce Chatter offers robust analytics and integration features, complemented by AI-powered tools and custom reporting, thus meeting the needs of companies that require detailed insights and seamless data management. read more →

OpenText Hightail boasts strong security and privacy features with compliance at its core, which is appealing to organizations that prioritize data protection and compliance, especially within sensitive industries. read more →

Vendor Support

Salesforce Chatter provides extensive support options including 24/7 availability, which is crucial for companies seeking continuous assistance and effective problem resolution across varied channels. read more →

OpenText Hightail offers solid support with 24/7 availability, fitting businesses that need consistent contact and prefer email as their primary communication channel with support teams. read more →

Segments and Industries

Salesforce Chatter is widely used across industries like Information Technology and Services, with a significant presence in mid-market and enterprise segments, indicating its versatility across different business sizes. read more →

OpenText Hightail is favored in marketing, advertising, and legal services, with a strong foothold in large enterprises, suggesting its preference among industries where document security and sharing are paramount. read more →

Operational Alignment

Salesforce Chatter integrates seamlessly into the workflows of businesses of all sizes, from small to large enterprises, facilitating operational efficiency through its advanced communication and collaboration tools. read more →

OpenText Hightail is designed to fit complex, large-scale environments, making it suitable for industries where detail-oriented content management and security are crucial to everyday operations. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Salesforce Chatter and OpenText Hightail

How does Salesforce Chatter and OpenText Hightail facilitate Collaboration?

Salesforce Chatter and OpenText Hightail are both used for collaboration. Salesforce Chatter is integrated with a customer relationship management (CRM) system, allowing users to collaborate on projects, accounts, and leads within the CRM. OpenText Hightail is a cloud-based software designed for sharing and collaborating on creative content, including large media files. Salesforce Chatter focuses on internal collaboration while OpenText Hightail is used for both internal and external collaboration. The lack of private messaging functionality within groups is a limitation of Salesforce Chatter.

"...Thanks to the integration of this tool in our jobs, it has been very helpful for all communication and collaboration in the company, since it has helped us to expand the functions in each of the departments in which we have implemented it, so The performance, performance and collaboration in the company has also increased because it has helped us to share files and data in real time with all our team and our clients, increasing our sales and promotions, also making it possible to manage our content remotely by mobile application help...." Peer review by jose c, Jose

"...Overall, hightail facilitated our collaboration, creating a more eficient working environment...." Peer review by Ricardo M., Telecommunications

How does Salesforce Chatter and OpenText Hightail facilitate Communication Management?

Salesforce Chatter and Opentext Hightail both facilitate communication within organizations. Salesforce Chatter is particularly useful for sharing announcements, managing changes, and facilitating internal discussions. Opentext Hightail excels at sending large files quickly and securely, particularly for creative projects and client communications. Salesforce Chatter integrates with email notifications, while Opentext Hightail requires separate email communication for download links. Neither tool provides comprehensive collaboration features.

"...I think the main benefits when using it are the ability to communicate without having to send multiple emails to a lot of people...." Peer review by Cristian T, Consultant

"...Track when the email is received and when the document is download, even if more than one person downloads it...." Peer review by Director in Marketing

How does Salesforce Chatter and OpenText Hightail address your Content Management Challenges?

Salesforce Chatter and Opentext Hightail both allow for sharing documents and files. Salesforce Chatter integrates with the Salesforce platform, allowing for easier collaboration between teams within the platform. Opentext Hightail offers digital signature capabilities, which Salesforce Chatter lacks. Opentext Hightail's shared links expire quickly, limiting their use in some situations.

"...Chatter allows us to share what we're working on, seek expertise from others, post content and communicate effortlessly and efficiently...." Peer review by Mark M, Manager, Software Engineering, Computer Software

"...I like that there's an option to share links so anyone can open and download a specific file without creating a user for each person. ...." Peer review by Holly P., Project Manager

What benefits does Salesforce Chatter and OpenText Hightail offer for Sales Document Management?

Salesforce Chatter and Opentext Hightail are both used for sharing documents. Both tools allow users to share documents with team members, but Salesforce Chatter is integrated with the Salesforce platform, enabling document sharing within the context of sales objects. Opentext Hightail, on the other hand, offers digital signature capability and is particularly useful for sharing large documents. Salesforce Chatter suffers from limitations in organization and discoverability of shared information.

"...collaborators as well as how to structure an activity or a discussion, we produce teams for your group, an approaching occasion, a new account or a project, we can share documents as well as documents, even integrating videos and even welcoming clients, our private teams have actually ensured the defense of Discussions, since privacy is extremely important to us, particularly when handling data from third parties that might be prone to abuse...." Peer review by Dan G, Business Systems Analyst