Salesforce Chatter Overview

Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.

Use Cases

Customers recommend Collaboration, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Chatter.

Other use cases:

  • Content Management
  • Sales Document Management
  • Knowledge Management
  • Social Media Management
  • Training & Onboarding
  • Workflow Management
  • Contacts History
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Chatter.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Brand Engagement
  • Launch New Products
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Increase Average Basket Value
  • Improve Visibility
See all business priorities See less business priorities

Salesforce Chatter Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Chatter works with different mediums / channels such as E-Mail.

Salesforce Chatter's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Salesforce Chatter support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Chatter analytics capabilities include Analytics, and Custom Reports.

Reviews

"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to." - Adam Lavezzo

Salesforce Chatter, Bitrix24, Parsable, Egnyte, Yammer, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Chatter

Top Industries

  • Information Technology and Services
  • Manufacturing
  • Consumer Electronics

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Salesforce Chatter is popular in Information Technology And Services, Manufacturing, and Consumer Electronics and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Salesforce Chatter Use Cases

What Are the key features of Salesforce Chatter for Collaboration?

Why is Salesforce Chatter the best choice for Communication Management?

What solutions does Salesforce Chatter provide for Engagement Management?

How efficiently Does Salesforce Chatter manage your Content Management?

What benefits does Salesforce Chatter offer for Sales Document Management?

50+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well Salesforce Chatter solved their Collaboration and Productivity needs. Cuspera uses 3682 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Salesforce Chatter testimonial

Adam Lavezzo

VP, Revenue Strategy & Operations

BetterUp
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo
Salesforce Chatter testimonial

Patrick Spence

CEO

Sonos
There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence
Salesforce Chatter testimonial

Tuomas Pyyhtia

Solution Owner, Field Service Operations

KONE
Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia
CUSTOMERS TESTIMONIALS
Salesforce Chatter testimonial

Adam Lavezzo

VP, Revenue Strategy & Operations

BetterUp
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo
Salesforce Chatter testimonial

Patrick Spence

CEO

Sonos
There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence
Salesforce Chatter testimonial

Tuomas Pyyhtia

Solution Owner, Field Service Operations

KONE
Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Chatter case study

Unilever
Manufacturing
Manufacturing
Case Study Unilever

How Unilever helps its people work with greater passion and purpose with Salesforce.

Read More
Salesforce Chatter case study

Unilever
Manufacturing
Manufacturing
Case Study Unilever

How Unilever helps its people work with greater passion and purpose with Salesforce.

Read More
Salesforce Chatter case study

Sonos
Consumer Electronics
Consumer Electronics
Case Study Sonos

Learn how Sonos adapted to customer needs during the pandemic with one integrated platform.

Read More

Frequently Asked Questions(FAQ)

for Salesforce Chatter

What is Salesforce Chatter?

Salesforce Chatter is an Enterprise Social Network that helps the employees connect, collaborate, share files, data, and expertise, all in real-time. It eliminates communication barriers and thus drives productivity and increases efficiency and innovation across departments.

The primary features of this platform includes chatter groups, email digest, forums to share ideas, create and share polls, file sharing, recommendations, mobile engagements and to garner rich feeds.

The platform allows collaboration on sales opportunities, campaigns, service cases, and projects through their inbuilt apps and custom actions. It connects data and records with the internal systems, maximising efficiency and eliminating errors. To improve engagement, the tool has contribution scores metric, badges and endorsement highlights for the key contributors.

What is Salesforce Chatter used for?

Salesforce Chatter is a Collaboration and Productivity Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Engagement Management .

What are the top features of Salesforce Chatter?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Salesforce Chatter.

Who uses Salesforce Chatter?

Salesforce Chatter is used by Information Technology And Services, Manufacturing and Consumer Electronics among other industries.

What are Salesforce Chatter alternatives?

Bitrix24, Parsable, Egnyte and Yammer are popular alternatives for Salesforce Chatter.

Where is Salesforce Chatter located?

Salesforce Chatter is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Chatter for collaboration and communication management

Salesforce Chatter Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (13)
Analytics

4.42/5 ★

Read Reviews (81)
Custom Reports

3.46/5 ★

Read Reviews (222)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (13)
Analytics

4.42/5 ★

Read Reviews (81)
Custom Reports

3.46/5 ★

Read Reviews (222)

Salesforce Chatter Integrations

Salesforce Chatter integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.18/5 ★

Read Reviews (301)
Data Import

3.80/5 ★

Read Reviews (485)

Few API Integrations for Salesforce Chatter

Shopify

4.43 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

xMatters

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Salesforce Chatter

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Chatter

Salesforce, Inc. News

Pothys Swarna Mahal Collaborates with Salesforce to Elevate Customer Experience

Pothys Swarna Mahal collaborates with Salesforce to enhance customer experience.

10/03/2025 - source

Salesforce's Agentforce 2dx lets companies create proactive AI agents that work autonomously

Salesforce announced Agentforce 2dx, enabling companies to create proactive AI agents, along with new developer tools and the AgentExchange marketplace at their TDX event.

05/03/2025 - source

Microsoft Eyes Salesforce Users with new AI Sales Agents in Copilot

Microsoft introduces AI sales agents for Microsoft 365 Copilot, integrating with Salesforce and Dynamics 365, to help sales teams manage leads and close deals efficiently.

05/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO