Salesforce Chatter Overview

Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.

Use Cases

Customers recommend Collaboration, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Chatter.

Other use cases:

  • Content Management
  • Sales Document Management
  • Knowledge Management
  • Social Media Management
  • Training & Onboarding
  • Workflow Management
  • Contacts History
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Chatter.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Brand Engagement
  • Launch New Products
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Increase Average Basket Value
  • Improve Visibility
See all business priorities See less business priorities

Salesforce Chatter Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Chatter works with different mediums / channels such as E-Mail,

Salesforce Chatter's features include Alerts: Popups & Notifications, Recording, Personalization, etc.

Reviews

"Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses." - Mk Getler

Salesforce Chatter, Bitrix24, Parsable, Egnyte, Yammer, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Chatter

Top Industries

  • Information Technology and Services
  • Manufacturing
  • Consumer Electronics

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Salesforce Chatter is popular in Information Technology And Services, Manufacturing, and Consumer Electronics and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Salesforce Chatter Use Cases

What solutions does Salesforce Chatter provide for Collaboration?

How can Salesforce Chatter optimize your Communication Management Workflow?

How efficiently Does Salesforce Chatter manage your Engagement Management?

How does Salesforce Chatter address your Content Management Challenges?

What makes Salesforce Chatter ideal for Sales Document Management?

50+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well Salesforce Chatter solved their Collaboration and Productivity needs. Cuspera uses 3682 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Salesforce Chatter testimonial

Mk Getler

Chief Marketing Officer

Loop & Tie

Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler
Salesforce Chatter testimonial

Patrick Spence

CEO

Sonos

There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence
Salesforce Chatter testimonial

Jane Moran

CIO

Unilever

I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. Testimonial By Jane Moran
CUSTOMERS TESTIMONIALS
Salesforce Chatter testimonial

Mk Getler

Chief Marketing Officer

Loop & Tie

Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler
Salesforce Chatter testimonial

Patrick Spence

CEO

Sonos

There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence
Salesforce Chatter testimonial

Jane Moran

CIO

Unilever

I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. Testimonial By Jane Moran

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Chatter case study
Professional Training & Coaching
Professional Training & Coaching
Case Study BetterUp

How BetterUp leverages the scalability and flexibility of the Salesforce platform to foster growth.

Read More
Salesforce Chatter case study
Professional Training & Coaching
Professional Training & Coaching
Case Study BetterUp

How BetterUp leverages the scalability and flexibility of the Salesforce platform to foster growth.

Read More
Salesforce Chatter case study
Information Technology and Services
Information Technology and Services
Case Study Loop & Tie

How Loop & Tie built a community of gifting with Salesforce.

Read More

Frequently Asked Questions(FAQ)

for Salesforce Chatter

What is Salesforce Chatter?

Salesforce Chatter is an Enterprise Social Network that helps the employees connect, collaborate, share files, data, and expertise, all in real-time. It eliminates communication barriers and thus drives productivity and increases efficiency and innovation across departments.

The primary features of this platform includes chatter groups, email digest, forums to share ideas, create and share polls, file sharing, recommendations, mobile engagements and to garner rich feeds.

The platform allows collaboration on sales opportunities, campaigns, service cases, and projects through their inbuilt apps and custom actions. It connects data and records with the internal systems, maximising efficiency and eliminating errors. To improve engagement, the tool has contribution scores metric, badges and endorsement highlights for the key contributors.

What is Salesforce Chatter used for?

Salesforce Chatter is a Collaboration and Productivity Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Engagement Management .

What are the top features of Salesforce Chatter?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Salesforce Chatter.

Who uses Salesforce Chatter?

Salesforce Chatter is used by Information Technology And Services, Manufacturing and Consumer Electronics among other industries.

What are Salesforce Chatter alternatives?

Bitrix24, Parsable, Egnyte and Yammer are popular alternatives for Salesforce Chatter.

Where is Salesforce Chatter located?

Salesforce Chatter is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Chatter for collaboration and communication management

Salesforce Chatter Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (13)
Analytics

4.42/5 ★

Read Reviews (81)
Custom Reports

3.46/5 ★

Read Reviews (222)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (13)
Analytics

4.42/5 ★

Read Reviews (81)
Custom Reports

3.46/5 ★

Read Reviews (222)

Salesforce Chatter Integrations

Salesforce Chatter integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.18/5 ★

Read Reviews (301)
Data Import

3.80/5 ★

Read Reviews (485)

Few API Integrations for Salesforce Chatter

Software Failure Risk Guidance

?

for Salesforce Chatter

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Chatter

Salesforce News

Verato Announces Verato for Salesforce on Salesforce AppExchange

Verato launches Verato for Salesforce on Salesforce AppExchange, enhancing integration capabilities.

03/11/2024 - source

Synechron acquires Cloobees – a global Salesforce summit partner - Intelligent CIO

Synechron acquires Cloobees, a top-tier Salesforce implementation partner, enhancing its capabilities in Salesforce solutions globally.

27/10/2024 - source

Salesforce partners with Tata Consumer Products Limited to push digital transformation

Salesforce partners with Tata Consumer Products Limited to enhance digital transformation across 1.63 million retail outlets with minimal training.

23/10/2024 - source

Salesforce Profile

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO