Salesforce Chatter Overview

Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.

Use Cases

Customers recommend Collaboration, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Chatter.

Other use cases:

  • Content Management
  • Sales Document Management
  • Knowledge Management
  • Social Media Management
  • Training & Onboarding
  • Workflow Management
  • Contacts History
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Chatter.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Brand Engagement
  • Launch New Products
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Increase Average Basket Value
  • Improve Visibility
See all business priorities See less business priorities

Salesforce Chatter Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Chatter works with different mediums / channels such as E-Mail.

Salesforce Chatter's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Salesforce Chatter support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Chatter analytics capabilities include Analytics, and Custom Reports.

Reviews

"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to." - Adam Lavezzo

Salesforce Chatter, Lokalise, Zapnito, Miro, Docsend, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Chatter

Top Industries

  • Information Technology and Services
  • Manufacturing
  • Consumer Electronics

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Salesforce Chatter is popular in Information Technology And Services, Manufacturing, and Consumer Electronics and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Salesforce Chatter Use Cases

How does Salesforce Chatter facilitate Collaboration?

Why is Salesforce Chatter the best choice for Communication Management?

How can Salesforce Chatter enhance your Engagement Management process?

What benefits does Salesforce Chatter offer for Content Management?

Why is Salesforce Chatter the best choice for Sales Document Management?

50+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well Salesforce Chatter solved their Collaboration and Productivity needs. Cuspera uses 3682 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Salesforce Chatter testimonial

Adam Lavezzo

VP, Revenue Strategy & Operations

BetterUp

Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo
Salesforce Chatter testimonial

Rob Birse

Vice President, Global Advanced Analytics, AI, and B2B Ecommerce

Kellogg

Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse
Salesforce Chatter testimonial

Arvind Krishna

Chairman & CEO

IBM

Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? Testimonial By Arvind Krishna
CUSTOMERS TESTIMONIALS
Salesforce Chatter testimonial

Adam Lavezzo

VP, Revenue Strategy & Operations

BetterUp

Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo
Salesforce Chatter testimonial

Rob Birse

Vice President, Global Advanced Analytics, AI, and B2B Ecommerce

Kellogg

Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse
Salesforce Chatter testimonial

Arvind Krishna

Chairman & CEO

IBM

Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? Testimonial By Arvind Krishna

Case Studies

Consumer Goods

CASE STUDY Tata Consumer Products

Tata Consumer Products transformed its sales and distribution with Salesforce. They built a platform called MAVIC, automating distributor management. Onboarding time reduced from a week to 45 minutes.... The MAVIC app enables 6 million transactions monthly. Over 3,000 distributors were onboarded in four months. The platform is used by 8,000 sales employees to serve 12,000 distributors and 1.6 million retail outlets.

Information Services

CASE STUDY BARC India

BARC India improved field service productivity by 25% using Salesforce automation. They unified panel and inventory management on a single platform. This helped them service more households and ensur...e high-quality data. The same team of 650 field executives can now conduct 15% more panel visits per day. They can also visit 20% more households. BARC uses Salesforce to manage 55,000+ metering devices and plans to expand to 300,000 households.

Information Technology and Services

CASE STUDY EXL

EXL used Salesforce to improve sales efficiency and customer focus. They implemented Sales Cloud and Revenue Cloud to optimize their sales processes. Automation and real-time insights helped sales te...ams engage customers better. EXL's sales team now predicts deal success and improves conversion rates. The company plans to integrate Salesforce further for a robust customer experience.

Manufacturing

CASE STUDY Godrej & Boyce

Godrej & Boyce used Salesforce to unify their CRM across business units. This helped them offer a connected customer experience. They moved sales processes to Salesforce Sales Cloud. This unified cus...tomer data and sales workflows. Sales teams now engage customers consistently. They reduced the time to connect with customers from a day to two hours. Predictive analytics increased lead conversion probability to 80% in one business unit.

Manufacturing

CASE STUDY JSW Steel

JSW Steel used MuleSoft to transform its value chain. They integrated 32 systems with 120+ APIs. This improved order management and customer experience. They achieved a 99.7% integration success rate.... API calls increased by 52%, reaching 7.2 million per year.

Financial Services

CASE STUDY Bike Bazaar

Bike Bazaar uses Salesforce to improve loan processes. They cut loan approval time from 20 to 5 minutes. They manage twice as many cases as before. Product launches are now 6 times faster. Data insig...hts help them target promotions and manage risks.

Frequently Asked Questions(FAQ)

for Salesforce Chatter

What is Salesforce Chatter?

Salesforce Chatter is an Enterprise Social Network that helps the employees connect, collaborate, share files, data, and expertise, all in real-time. It eliminates communication barriers and thus drives productivity and increases efficiency and innovation across departments.

The primary features of this platform includes chatter groups, email digest, forums to share ideas, create and share polls, file sharing, recommendations, mobile engagements and to garner rich feeds.

The platform allows collaboration on sales opportunities, campaigns, service cases, and projects through their inbuilt apps and custom actions. It connects data and records with the internal systems, maximising efficiency and eliminating errors. To improve engagement, the tool has contribution scores metric, badges and endorsement highlights for the key contributors.

What is Salesforce Chatter used for?

Salesforce Chatter is a Collaboration and Productivity Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Engagement Management .

What are the top features of Salesforce Chatter?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Salesforce Chatter.

Who uses Salesforce Chatter?

Salesforce Chatter is used by Information Technology And Services, Manufacturing and Consumer Electronics among other industries.

What are Salesforce Chatter alternatives?

Lokalise, Zapnito, Miro and Docsend are popular alternatives for Salesforce Chatter.

Where is Salesforce Chatter located?

Salesforce Chatter is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Chatter for collaboration and communication management

Salesforce Chatter Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5

Read Reviews (13)
Analytics

4.42/5

Read Reviews (81)
Custom Reports

3.46/5

Read Reviews (222)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5

Read Reviews (13)
Analytics

4.42/5

Read Reviews (81)
Custom Reports

3.46/5

Read Reviews (222)

Salesforce Chatter Integrations

Salesforce Chatter integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for Salesforce Chatter

Software Failure Risk Guidance

?

for Salesforce Chatter

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Chatter

Salesforce, Inc. News

Partnership

VitalPBX Unveils Seamless CRM Integration with Salesforce to Transform Contact Centers in 2025

VitalPBX has launched a new integration with Salesforce, enabling seamless connectivity between its unified communications platform and Salesforce CRM. This integration streamlines contact center workflows, allowing businesses to synchronize customer data, automate call logging, and enhance agent productivity within the Salesforce environment.

Product

Salesforce Announces New Software Bundles for Retailers, Providing Complete, All-In-One Solutions for Retail Success

Salesforce launched two new software bundles for retailers: the Unified Digital Bundle and the Unified Retail Bundle. Both packages integrate digital commerce, order management, and point-of-sale with Salesforces Marketing Cloud, Data Cloud, and other tools. These all-in-one solutions aim to streamline retail operations, unify customer data, and improve shopping experiences by reducing system fragmentation.

M&A

Devsinc acquires Cloud-1 to bolster salesforce capabilities - The News International

Devsinc, an enterprise IT firm, has acquired Cloud-1, a specialized Salesforce partner and development company. This acquisition strengthens Devsincs Salesforce services and expands its reach in APAC and MENA regions. The deal reflects growing demand in the global Salesforce ecosystem, projected to reach $32.7 billion by 2032.

M&A

Salesforce acquires AI recruiting startup Moonhub weeks after Informatica deal

Salesforce has acquired Moonhub, an AI-driven recruiting startup founded by former Meta engineer Nancy Xu. Moonhubs team will join Salesforce to advance its AI initiatives, including Agentforce. This move follows Salesforces recent acquisitions of Informatica and Convergence.ai, signaling a continued focus on expanding AI capabilities in cloud-based enterprise solutions.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO