Salesforce Chatter and Smartsheet platform, An In-Depth Comparison 2025

Comparison Summary

Salesforce Chatter is designed primarily for enhancing communication and content sharing within businesses, benefiting stakeholders in segments like mid-market and enterprise, with a strong IT and manufacturing presence. Smartsheet provides robust workflow management alongside collaboration, making it ideal for larger enterprises and industries like IT, manufacturing, and education, supporting complex operational needs with features that streamline reporting and data handling.

Salesforce Chatter: Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.

Smartsheet platform: Smartsheet offers flexible, enterprise-grade features for effective end-to-end work management. Users can plan, track, and manage projects seamlessly.

Salesforce Chatter and Smartsheet platform: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Salesforce Chatter empowers teams with collaboration and communication management, vital for engagement and content sharing. read more →

Smartsheet excels in collaboration and offers strong workflow management, crucial for sales and content organization. read more →

Business Goals

Salesforce Chatter primarily aims to improve internal communications and customer relations, benefiting sales growth. read more →

Smartsheet targets improving communications and supports product launches, aiding in scaling practices. read more →

Core Features

Salesforce Chatter stands out with security, analytics, and AI features, along with seamless data imports and reports. read more →

Smartsheet is rich in reporting and data handling capabilities, with strong compliance, security, and integration features. read more →

Vendor Support

Salesforce Chatter provides extensive 24/7 support options, including chat and phone, addressing diverse customer preferences. read more →

Smartsheet offers comprehensive vendor support, available 24/7, enhancing user experience through multiple channels. read more →

Segments and Industries

Salesforce Chatter is popular among mid-market and enterprise segments, prominently used in IT and manufacturing sectors. read more →

Smartsheet serves enterprise and large enterprise sectors, extensively used in education and IT industries. read more →

Operational Alignment

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Salesforce Chatter and Smartsheet platform

How can Salesforce Chatter and Smartsheet platform optimize your Collaboration Workflow?

Salesforce Chatter is a communication tool that facilitates collaboration within an organization, specifically focused on sales activities. It integrates with the CRM system and offers features like group messaging, private messaging, and feedback gathering. Smartsheet, on the other hand, is a project management and collaboration tool that utilizes a spreadsheet-like interface. It offers features such as task allocation, resource management, and real-time collaboration. Smartsheet excels at data sharing and collaboration across departments, while Salesforce Chatter primarily focuses on internal communication within the sales team. Both tools have limitations in their functionality, such as a lack of private messaging in Salesforce Chatter and a reliance on manual saving in Smartsheet.

"...The best thing is that the looks is very much familiar with famous social networking sites and customers and employees can connect and collaborate and to keep a track on productivity altogether...." Peer review by Prem Kumar S, Software Developer

"...Collaborate on sheets, view notifications and dashboards, capture images and barcodes, and view your project timeline on the go. ..." Smartsheet Platform

How does Salesforce Chatter and Smartsheet platform address your Communication Management Challenges?

Salesforce Chatter and Smartsheet are both used for communication management within companies. Salesforce Chatter facilitates internal communication through announcements, private messaging, and email notifications. Smartsheet, however, focuses on communication around tasks and projects by allowing users to send messages, attach files, and receive reminders. Smartsheet also offers a calendar view for tracking and scheduling, while Salesforce Chatter's limitations include a lack of private messaging options.

"...Any one involved in the (sales) cycle can collaborate and its potentially a good move away from sending emails back and forth!. This should be part of any medium+ size business...." Peer review by David S, Senior Sales Representative - Service Management, Computer Software

"...Share, send, and publish reports to keep teams in the loop...." Smartsheet Platform

What makes Salesforce Chatter and Smartsheet platform ideal for Content Management?

Salesforce Chatter allows users to share files and documents, pictures, and links within the platform. Smartsheet enables users to share documents with varying levels of access, such as editing or viewing only. Both platforms facilitate document sharing and collaboration. A limitation of both platforms is that they may require additional training for users who do not regularly create or review content.

"...Thanks to the integration of this tool in our jobs, it has been very helpful for all communication and collaboration in the company, since it has helped us to expand the functions in each of the departments in which we have implemented it, so The performance, performance and collaboration in the company has also increased because it has helped us to share files and data in real time with all our team and our clients, increasing our sales and promotions, also making it possible to manage our content remotely by mobile application help...." Peer review by jose c, Jose