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Salesforce Chatter vs Workplace from Meta: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Chatter vs. Workplace from Meta is based on a specific set of business needs and context. The comparison uses 9269 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Chatter and Workplace from Meta

Salesforce Chatter, Bitrix24, Smartsheet, etc., belong to a category of solutions that help Collaboration and Productivity, whereas Workplace from Meta, Yammer, Jive-n Interactive Intranet, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Chatter covers Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.

Workplace from Meta focuses on Collaboration with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Content Management with Social Media, etc.

"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future. " - Tuomas Pyyhtia

"Workplace has been pretty epic. It’s so agnostic to where you are in the world or which IT system you come from. You come in with the same voice. And that’s very empowering for staff, to be in these spaces together as equals. " - Dianna Langley

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Workplace from Meta for

Software Failure Risk

  • low

logo Workplace from Meta

Focus area

Workplace from Meta is better than Salesforce Chatter for

Software Failure Risk

  • medium

About

The Enterprise Social Network & Collaboration Software

Workplace collaboration software enabling communication through Groups, Chat, Rooms and live Video broadcasting

Age

1999

2004

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

78

80

Total Goals
(we found evidences for)

16

16

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


content publishing


sales document management

contract management

proposal & quote management


knowledge management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


training & onboarding


workflow management



helpdesk management


customer feedback management

measuring customer satisfaction


campaign management

campaign analytics


conversion management


sales review & feedback


generation of new leads


business development




opportunity management



customer case management


account management


lead qualification

lead qualification: technographic



motivation management


competitive intelligence


follower management




relationship management


loyalty management


conference call management


promotion management




discount management


community building


rating and review management





sales call management




social media marketing





trade show marketing


Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more
  • Improve internal communications

  • Scale best practices

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Launch new products

  • Grow market share

  • Improve visibility

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Manage risk

  • Improve efficiency

  • Increase customer life time value

  • Improve stakeholder relations

  • See 13 more

Top Channels

Channels Used

  • social media

  • Facebook

  • offline

  • video

  • chat

  • phone calls

  • e-mail

  • events

  • trade shows

  • website

  • mobile

  • on premises

  • promotions

  • user generated content

  • blogs

  • Slack

  • Facebook at work

  • support groups

  • mobile app

  • point of sale

  • text SMS

  • newsletter

  • games

  • LinkedIn

  • print media

  • magazine

  • Facebook page

  • Skype

  • mass media

  • causes and charity

  • Twitter

  • See 28 more
  • social media

  • Facebook

  • offline

  • video

  • chat

  • phone calls

  • e-mail

  • events

  • trade shows

  • website

  • mobile

  • on premises

  • promotions

  • user generated content

  • blogs

  • Slack

  • Facebook at work

  • support groups

  • mobile app

  • point of sale

  • text SMS

  • newsletter

  • games

  • LinkedIn

  • print media

  • magazine

  • Facebook page

  • Skype

  • mass media

  • causes and charity

  • Twitter

  • See 28 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting