Salesforce Commerce Cloud vs. Ultra Commerce: E-Commerce Platform Solution Comparison 2025

Overview: Salesforce Commerce Cloud and Ultra Commerce as E-Commerce Platform Category solutions.

Salesforce Commerce Cloud shines in engagement management and analytics, catering mainly to large enterprises in tech sectors. It aids customer acquisition and relationship enhancement with robust 24/7 support. Ultra Commerce integrates well with diverse systems and supports smaller enterprises, focusing on market share growth and international expansion. It offers comprehensive onboarding and assistance for order and subscription management. Businesses should select based on size, industry focus, and specific operational workflows.

Salesforce Commerce Cloud: Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.

Ultra Commerce: Ultra-commerce platform, Slatwall, is designed for optimal flexibility. It enables quick adaptation to seize new opportunities.

Salesforce Commerce Cloud and Ultra Commerce: Best Use cases based on the customer satisfaction data

Salesforce Commerce Cloud

Key Capabilities Supported

Salesforce Commerce Cloud offers dynamic engagement management, social media analytics, and robust order and content management, meeting the complex needs of large tech enterprises. read more →

Ultra Commerce supports helpdesk management and efficient workflow processes, streamlining merchandising and order management, ideal for diverse industries. read more →

Business Goals

Salesforce Commerce Cloud helps businesses acquire customers and boost revenue, focusing on enriching digital presence and brand engagement in competitive markets. read more →

Ultra Commerce aims to grow market share, launch new products, and enter new markets both domestically and internationally. read more →

Core Features

Salesforce Commerce Cloud stands out with AI-driven analytics, compliance, and integration capabilities, ensuring seamless data management across large operations. read more →

Ultra Commerce excels in integration and security, with training and onboarding making it accessible for smaller enterprises looking to improve market strategies. read more →

Vendor Support

Salesforce Commerce Cloud offers 24/7 support via chat, email, and phone, catering to enterprises needing constant and reliable assistance. read more →

With 24/7 support and training, Ultra Commerce provides accessible support across multiple channels to ensure smooth adoption and utilization. read more →

Segments and Industries

Salesforce Commerce Cloud serves predominantly large enterprises in IT, providing tools tailored to complex business structures. read more →

Ultra Commerce is popular among small to large enterprises in internet and software sectors, offering flexible solutions for growing businesses. read more →

Operational Alignment

Salesforce Commerce Cloud aligns well with enterprise-level workflows, providing comprehensive tools for engagement and secure operations. read more →

Ultra Commerce integrates smoothly into varied operational scales, particularly benefiting businesses focusing on growth and diversification. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Salesforce Commerce Cloud and Ultra Commerce

What makes Salesforce Commerce Cloud and Ultra Commerce ideal for Merchandising?

Salesforce Commerce Cloud and Ultra Commerce both offer robust merchandising tools. Salesforce Commerce Cloud excels at managing merchandise products and features robust search and merchandising functions, making it ideal for seasonal products. Ultra Commerce handles a broader range of product types, including subscriptions, digital downloads, and events, making it a versatile solution for businesses with diverse product offerings.

"...Demandware business manager features a very robust set of options to accomplish many merchandising and content tasks out of the box...." Peer review by William Van Fleet, Manager II, Digital Commerce Operations, 1-800 CONTACTS

"...On top of the usual merchandise products, Slatwall handles product bundles, electronic delivery, subscriptions, events and more...." Peer review by Chris K., Internet

How does Salesforce Commerce Cloud and Ultra Commerce facilitate Order Management?

Salesforce Commerce Cloud and Ultra Commerce both offer order management features. Salesforce Commerce Cloud integrates order management with other functionalities, such as e-commerce, point of sale, and predictive intelligence. Ultra Commerce also manages orders and integrates them with inventory management. While Salesforce Commerce Cloud emphasizes a centralized approach, Ultra Commerce focuses on managing all commerce operations in one place, including accounts, products, and promotions.

"...Their capabilities include digital commerce, predictive intelligence, point of sale and order management. ...." Peer review from Featured Customers