Salesforce Commerce Cloud Overview
Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Merchandising, as the business use cases that they have been most satisfied with while using Salesforce Commerce Cloud.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Commerce Cloud.
Salesforce Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Commerce Cloud works with different mediums / channels such as Offline. Point Of Sale. Promotions etc.
Salesforce Commerce Cloud's features include Personalization, SEO, Recording, etc. and Salesforce Commerce Cloud support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce Commerce Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service...." Peer review
Salesforce Commerce Cloud, Salesforce B2C Commerce, Shopify Plus, Miva eCommerce, PrestaShop, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Commerce Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Salesforce Commerce Cloud is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Salesforce Commerce Cloud Use Cases
How efficiently Does Salesforce Commerce Cloud manage your Engagement Management?
How does Salesforce Commerce Cloud facilitate Merchandising?
How does Salesforce Commerce Cloud address your Content Management Challenges?
What Are the key features of Salesforce Commerce Cloud for Order Management?
50+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
Case Studies
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CASE STUDY AAA CarolinasRead More |
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CASE STUDY Baptist Health South FloridaRead More |
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CASE STUDY Best Buy CanadaRead More |
Video
Chargent For Commerce Cloud Keynote: Digital Payments: Simplified!
Frequently Asked Questions(FAQ)
for Salesforce Commerce Cloud
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a cloud-based unified e-commerce platform for B2C and B2B retailers and brand makers . It is created to offer seamless, personalized customer journeys across digital, social, mobile and store channels. It converts more customers and drives loyalty with a seamless customer journey from marketing to sales, commerce, fulfillment, service, and beyond. It is for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
It offers digital commerce, predictive intelligence, point of sale and order management, enabling retailers and brands to engage with customers in entirely new ways through online stores. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built into the platform. Its experience capabilities manage products, pricing, promotions, and content to boost customer engagement.
What is Salesforce Commerce Cloud used for?
What are the top features of Salesforce Commerce Cloud?
Who uses Salesforce Commerce Cloud?
What are Salesforce Commerce Cloud alternatives?
Where is Salesforce Commerce Cloud located?
Peers used Salesforce Commerce Cloud for engagement management and social media analytics
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (131) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (131) |
Salesforce Commerce Cloud Integrations
Salesforce Commerce Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Commerce Cloud
Software Failure Risk Guidance
?for Salesforce Commerce Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Commerce Cloud
Salesforce, Inc. News
Salesforce rolls out its latest 'digital labor' AI tools - Tech Brew
Salesforce introduces Agentforce 2.0, an AI platform with new skills for digital labor, enhancing marketing and sales tasks. It integrates with Slack and is adopted by companies like Accenture and IBM.
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
Salesforce released Agentforce for Retail, an AI skills library to help retailers enhance customer service and automate processes like order management and appointment scheduling.
How Sentosa Development Corporation's transformed guest experiences with Salesforce CRM
Sentosa Development Corporation improved guest experiences using Salesforce CRM, enhancing customer interactions and service efficiency.
Salesforce, Inc. Feeds
Salesforce.com (CRM) Q3 Earnings Lag Estimates - MSN
Salesforce.com reported lower-than-expected earnings for the third quarter.
Salesforce (CRM) Q3 2025 Earnings Call Transcript - The Motley Fool
Salesforce's Q3 2025 earnings call transcript discusses financial results and performance.
Salesforce Reports Strong Q3 Fiscal 2025 Results - TipRanks
Salesforce reported strong financial results for the third quarter of fiscal year 2025.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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What benefits does Salesforce Commerce Cloud offer for Social Media Analytics?