Salesforce Commerce Cloud Overview

Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Merchandising, as the business use cases that they have been most satisfied with while using Salesforce Commerce Cloud.

Other use cases:

  • Content Management
  • Order Management
  • Sales Document Management
  • Workflow Management
  • Advertisement
  • Lead Tracking
  • Helpdesk Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Commerce Cloud.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Launch New Products
  • Establish Thought Leadership
  • Improve Efficiency
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Salesforce Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Commerce Cloud works with different mediums / channels such as Offline. Point Of Sale. Promotions etc.

Salesforce Commerce Cloud's features include Personalization, SEO, Recording, etc. and Salesforce Commerce Cloud support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce Commerce Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The way in which it helps get a customer engaged in our products with its intellegent predictions has certainly helped speed the sales process...." Peer review by User in Food & Beverages, Food & Beverages

Salesforce Commerce Cloud, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Commerce Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Salesforce Commerce Cloud is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Salesforce Commerce Cloud Use Cases

What makes Salesforce Commerce Cloud ideal for Engagement Management?

How can Salesforce Commerce Cloud optimize your Social Media Analytics Workflow?

What makes Salesforce Commerce Cloud ideal for Merchandising?

What Are the key features of Salesforce Commerce Cloud for Content Management?

How does Salesforce Commerce Cloud facilitate Order Management?

50+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Case Studies

Consumer Goods

CASE STUDY Jaipur Rugs

Salesforce helped Jaipur Rugs improve sales and service. The company used Sales Cloud, Service Cloud, Marketing Cloud, and Tableau. Lead-to-order management is now faster and more organized. Lead con...versions increased by 30%. Customer satisfaction improved by 40%. Employees answer queries faster and ship products quicker. Marketing automation helps Jaipur Rugs connect with customers in new ways.

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Education

CASE STUDY REVA University

Salesforce Education Cloud helped REVA University digitize and automate the student lifecycle. The university unified student data, making it easy for students, parents, and teachers to access inform...ation. Admissions time dropped by 50% and onboarding effort fell by 30-40%. The student portal now supports over 16,000 students and 1,500 teachers. REVA University improved efficiency and created a seamless digital experience for all stakeholders.

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Manufacturing

CASE STUDY Godrej & Boyce

Salesforce helped Godrej & Boyce unify customer data across 14 business units. The company replaced fragmented CRM systems with one platform. Sales reps now respond to leads in less than two hours. O...pportunity-to-order conversions increased by 10%. First response time for service requests improved by almost 8%. Godrej & Boyce delivers faster, more connected customer experiences with Salesforce.

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Wholesale

CASE STUDY Pidilite

Salesforce helped Pidilite automate sales and service processes. Teams now respond to customers much faster. First response time improved by 90%. First call resolution rates rose from 75% to 93%. The... Dr. Fixit app, built on Heroku, has over 50,000 downloads and helps contractors work better. Contractor engagement tripled with a custom field marketing app. Pidilite uses Salesforce to give customers and contractors better experiences.

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Information Technology and Services

CASE STUDY VFS Global

VFS Global used Salesforce Sales Cloud, Service Cloud, MuleSoft, and Salesforce Platform to unify customer data and streamline workflows. The company wanted to fix fragmented data and improve service... for visa applications. With Salesforce, agents now have a 360-degree customer view and can resolve cases faster. About 4,570 users serve customers in 158 countries. VFS Global can now monitor SLAs daily and keep customer data secure. The solution improved speed, transparency, and compliance for global visa services.

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Banking

CASE STUDY Kotak Mahindra Bank

Salesforce helped Kotak Mahindra Bank unify sales and service data. The bank automated loan approvals and improved cross-selling. Customers now get seamless omni-channel experiences. Kotak consolidat...ed 12 systems into one platform. Service requests are handled faster and more easily. The bank can now open digital accounts and process loans with less friction.

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Video

Chargent For Commerce Cloud Keynote: Digital Payments: Simplified!

Video Thumbnail

Frequently Asked Questions(FAQ)

for Salesforce Commerce Cloud

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is a cloud-based unified e-commerce platform for B2C and B2B retailers and brand makers . It is created to offer seamless, personalized customer journeys across digital, social, mobile and store channels. It converts more customers and drives loyalty with a seamless customer journey from marketing to sales, commerce, fulfillment, service, and beyond. It is for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

It offers digital commerce, predictive intelligence, point of sale and order management, enabling retailers and brands to engage with customers in entirely new ways through online stores. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built into the platform. Its experience capabilities manage products, pricing, promotions, and content to boost customer engagement.

What is Salesforce Commerce Cloud used for?

Salesforce Commerce Cloud is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Social Media Analytics and Merchandising .

What are the top features of Salesforce Commerce Cloud?

Personalization, SEO and Recording are some of the top features of Salesforce Commerce Cloud.

Who uses Salesforce Commerce Cloud?

Salesforce Commerce Cloud is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Salesforce Commerce Cloud alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for Salesforce Commerce Cloud.

Where is Salesforce Commerce Cloud located?

Salesforce Commerce Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Commerce Cloud for engagement management and social media analytics

Salesforce Commerce Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (31)
Analytics

4.48/5 ★

Read Reviews (70)
Custom Reports

4.25/5 ★

Read Reviews (131)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (31)
Analytics

4.48/5 ★

Read Reviews (70)
Custom Reports

4.25/5 ★

Read Reviews (131)

Software Failure Risk Guidance

?

for Salesforce Commerce Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Commerce Cloud

Salesforce, Inc. News

Executive

ShiftUp Assembles Tech Powerhouse with 3 Key Hires from Salesforce - MarTech Cube

ShiftUp has strengthened its leadership by hiring three former Salesforce executives: Ben Myles as CTO, Jonathan Rico as Head of Engineering and Product, and Mark Holton as Lead Sr. Software Architect. These hires bring extensive experience from Salesforce's Einstein AI platform, enhancing ShiftUp's capabilities in intelligent automation for go-to-market workflows.

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Product

Salesforce surpasses 1 million AI agent-customer conversations, says finance chief

Salesforce's AI platform, Agentforce, has surpassed 1 million autonomous agent-customer conversations, resolving 85% of customer queries. Launched in October, Agentforce provides 24/7 AI-powered support, enhancing customer service efficiency. Robin Washington, Salesforce's president and COFO, highlights the transformative potential of AI in business operations and leadership.

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Partnership

Activate Your Entire Salesforce CRM Data in Databricks: The Power of Zero Copy Data Sharing

Salesforce and Databricks have formed a transformative partnership, introducing Zero Copy Data Sharing to integrate Salesforce CRM data with Databricks Lakehouse. This integration eliminates traditional ETL processes, enabling seamless data fluidity and real-time insights. The collaboration enhances data governance and supports advanced AI/ML modeling, significantly improving customer insights across various industries.

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Product

Weather Any Storm: Build Organizational Resilience with Salesforce Financial Services Cloud

Salesforce Financial Services Cloud (FSC) enhances organizational resilience by unifying client data, connecting teams, and providing actionable insights. It supports core business lines like banking and wealth management, offering scalability and integration with tools like Agentforce, Data Cloud, and Marketing Cloud. These integrations transform FSC into a dynamic system of intelligence, enabling firms to adapt and deliver real business value.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO