cuspera logo CUSPERA

Salesforce Community Cloud vs Fandom: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Community Cloud vs. Fandom is based on a specific set of business needs and context. The comparison uses 1940 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Community Cloud and Fandom

Salesforce Community Cloud, Fandom, Khoros Communities, Discourse, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Community Cloud covers Engagement Management with User Generated Content, Collaboration with Mobile, Knowledge Management with User Generated Content, Community Building with Mobile, etc.

Fandom focuses on Communication Management with Games, Engagement Management with Games, Sales Document Management, Collaboration with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Community Cloud

Focus area

Software Failure Risk

  • low

logo Fandom

Focus area

Fandom is better than Salesforce Community Cloud for

Software Failure Risk

  • medium

About

Online Community Software - Salesforce.com

Fandom - The entertainment site

Age

1999

Financials

IPO

Business Need

Total Processes
(we found evidences for)

50

39

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



knowledge management


community building


contact list management


communication management

sending & publishing communications


customer case management



workflow management


customer feedback management

measuring customer satisfaction


training & onboarding


helpdesk management



content management


relationship management


conversion management


loyalty management


sales document management

contract management

proposal & quote management



opportunity management


competitive intelligence


rating and review management








generation of new leads


trade show marketing




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more
  • Enter new markets internationally or locally

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve internal communications

  • Improve efficiency

  • Improve digital and social presence

  • See 4 more

Top Channels

Channels Used

  • games

  • offline

  • video

  • movies

  • website

  • social media

  • trade shows

  • causes and charity

  • Facebook

  • point of sale

  • on premises

  • promotions

  • user generated content

  • blogs

  • display advertisement

  • mobile

  • mass media

  • television

  • Netflix

  • phone calls

  • See 17 more
  • games

  • offline

  • video

  • movies

  • website

  • social media

  • trade shows

  • causes and charity

  • Facebook

  • point of sale

  • on premises

  • promotions

  • user generated content

  • blogs

  • display advertisement

  • mobile

  • mass media

  • television

  • Netflix

  • phone calls

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting