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Compare Salesforce Community Cloud vs Viafoura

Comparison Summary

For Salesforce Community Cloud vs Viafoura comparison, Our AI algorithm looked at 1218 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Community Cloud and Viafoura to solve their respective business needs.

Pros and cons of Salesforce Community Cloud and Viafoura

Salesforce Community Cloud is more suited to businesses that require Engagement Management with User Generated Content and Collaboration with Mobile where as Viafoura is focused towards Engagement Management and Communication Management with Print Media .

logo Salesforce Community Cloud

Focus area

Salesforce Community Cloud is better than Viafoura for

Software Failure Risk

  • low

logo Viafoura

Focus area

Software Failure Risk

  • medium

About

Online Community Software - Salesforce.com

Audience engagement & content moderation platform to build and grow online communities

Age

1999

Financials

IPO

PRE-SEED

Business Need

Total Processes
(we found evidences for)

50

20

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



knowledge management



contact list management


communication management

sending & publishing communications


customer case management



workflow management


customer feedback management

measuring customer satisfaction


training & onboarding


helpdesk management



content management


relationship management


conversion management


loyalty management


sales document management



opportunity management


competitive intelligence


rating and review management





engaging on social media


social media management

engaging on social media


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more
  • Launch new products

  • Establish thought leadership

  • Scale best practices

  • Improve digital and social presence

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • social media

  • user generated content

  • website

  • blogs

  • print media

  • magazine

  • chat

  • newspaper

  • promotions

  • mobile

  • games

  • See 8 more
  • social media

  • user generated content

  • website

  • blogs

  • print media

  • magazine

  • chat

  • newspaper

  • promotions

  • mobile

  • games

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting