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Salesforce Engage vs Channels: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Engage medium Failure Risk for Channels medium
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Comparison Summary

This comparison report of Salesforce Engage vs. Channels is based on a specific set of business needs and context. The comparison uses 1053 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Engage and Channels

Salesforce Engage, Channels, Ebsta, MailTrack, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Engage covers Engagement Management with E-Mail, Communication Management with E-Mail, Sales Document Management, Contact List Management with Phone Calls, etc.

Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

"That is when we looked for an external solution, and Salesforce emerged as the clear market leader. Its ecosystem of solutions was attractive to a company focused on future growth. " - Jitendra Kumar

"Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making ...a call, we've doubled the number of enterprise accounts closed via sales calls. " - Blazej Szperlinski

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Engage

Focus area

Salesforce Engage is better than Channels for

Software Failure Risk

  • medium

logo Channels

Focus area

Channels is better than Salesforce Engage for

Software Failure Risk

  • medium

About

Sales Engagement tool to communicate effectively with the customers and understand prospect interactions

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Age

1999

2014

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

52

31

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (64)

Read Reviews (2)

engaging and following up

Read Reviews (57)

Read Reviews (2)

communication management

Read Reviews (16)

Read Reviews (21)

sending & publishing communications

Read Reviews (8)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (17)

sales document management

Read Reviews (11)

Read Reviews (2)

proposal & quote management

Read Reviews (8)

Read Reviews (1)

contract management

Read Reviews (2)

Read Reviews (1)

forecasting

Read Reviews (9)

Read Reviews (0)

contact list management

Read Reviews (9)

Read Reviews (2)

social media management

Read Reviews (7)

Read Reviews (7)

social media analytics

Read Reviews (7)

Read Reviews (7)

campaign management

Read Reviews (7)

Read Reviews (4)

campaign analytics

Read Reviews (2)

Read Reviews (2)

account management

Read Reviews (6)

Read Reviews (1)

products & pricelist management

Read Reviews (5)

Read Reviews (0)

pipeline management

Read Reviews (4)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (5)

generation of new leads

Read Reviews (2)

Read Reviews (2)

conversion management

Read Reviews (2)

Read Reviews (2)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (39)

helpdesk management

Read Reviews (0)

Read Reviews (34)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve navigation

  • Improve digital and social presence

  • Improve internal communications

  • Enter new markets internationally or locally

  • Launch new products

  • Improve brand engagement

  • See 7 more

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting