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Salesforce Essentials vs BenchmarkONE: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Essentials vs. BenchmarkONE is based on a specific set of business needs and context. The comparison uses 5764 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Essentials and BenchmarkONE

Salesforce Essentials, BenchmarkONE, Siebel CRM, Bullhorn ATS & CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.

BenchmarkONE focuses on Engagement Management with E-Mail, Communication Management with E-Mail, Contact List Management with E-Mail, Training & Onboarding with E-Mail, etc.

"Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? " - Arvind Krishna

"We’ve pretty much doubled our managed security services revenue in a year, mainly through the demand generation that we were able to put in place with BenchmarkONE. " - Gary Daemer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Essentials

Focus area

Salesforce Essentials is better than BenchmarkONE for

Software Failure Risk

  • medium

logo BenchmarkONE

Focus area

BenchmarkONE is better than Salesforce Essentials for

Software Failure Risk

  • medium

About

Build stronger customer relationships, with the CRM built for small business

Sales and marketing software for small businesses and marketing agencies

Age

1999

2011

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

82

90

Total Goals
(we found evidences for)

16

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


sales document management

contract management

proposal & quote management


knowledge management


contact list management

creating contact list


communication management

tracking & monitoring communications

sending & publishing communications




workflow management


customer case management


pipeline management



sales call management

meeting management


training & onboarding


community building


conversion management


social media management

managing social media account

social media analytics

scheduling post to social media




customer feedback management

measuring customer satisfaction



relationship management


lead qualification

lead qualification: demographic

lead qualification: technographic


campaign management

campaign analytics

campaign monitoring


generation of new leads



content management


opportunity management


business development



rating and review management


account management


loyalty management

customise loyalty program






products & pricelist management




promotion management


lifetime value management



discount management



competitive intelligence


trade show marketing




social media marketing


personalized marketing


follower management


database marketing



relationship marketing



segmentation and targeting


revenue cycle management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Improve brand engagement

  • Build brand awareness

  • Grow market share

  • Increase average basket value

  • Improve digital and social presence

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • See 13 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Improve internal communications

  • Launch new products

  • Improve brand engagement

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • social media

  • website

  • phone calls

  • newsletter

  • user generated content

  • blogs

  • offline

  • mobile

  • video

  • trade shows

  • events

  • LinkedIn

  • Instagram

  • chat

  • point of sale

  • display advertisement

  • Facebook

  • omnichannel

  • on premises

  • Facebook page

  • promotions

  • See 19 more
  • e-mail

  • social media

  • website

  • phone calls

  • newsletter

  • user generated content

  • blogs

  • offline

  • mobile

  • video

  • trade shows

  • events

  • LinkedIn

  • Instagram

  • chat

  • point of sale

  • display advertisement

  • Facebook

  • omnichannel

  • on premises

  • Facebook page

  • promotions

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting