Comparison Summary
This comparison report of Salesforce Essentials vs. Blackbaud Luminate Online is based on a specific set of business needs and context. The comparison uses 5160 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Blackbaud Luminate Online
Salesforce Essentials, Blackbaud Luminate Online, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Blackbaud Luminate Online focuses on Communication Management with E-Mail, Engagement Management with Offline, Event Management with Offline, Campaign Management with E-Mail, etc.
"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer. " - Patrick Spence
"It’s really because of the tools that Blackbaud has provided that we’ve been able to do what we say we were going to do and to give that transparency back to our donors with the confidence that we’re using their donations how intended. " - Heather Bennett
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Blackbaud Luminate Online for
Software Failure Risk
Blackbaud Luminate Online
Focus area
Blackbaud Luminate Online is better than Salesforce Essentials for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Blackbaud Luminate Online | Comprehensive Cloud Solution for Engaging Your Constituents
Age
1999
1981
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
82
61
Total Goals
(we found evidences for)
16
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Acquire customers
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Enhance customer relationships
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Increase customer life time value
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Improve stakeholder relations
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Improve internal communications
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Launch new products
- See 7 more
Top Channels
Channels Used
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e-mail
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offline
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causes and charity
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website
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social media
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mobile
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promotions
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point of sale
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newsletter
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trade shows
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on premises
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Instagram
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Facebook
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mobile app
- See 11 more
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e-mail
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offline
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causes and charity
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website
-
social media
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mobile
-
promotions
-
point of sale
-
newsletter
-
trade shows
-
on premises
-
Instagram
-
Facebook
-
mobile app
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
