Comparison Summary
This comparison report of Salesforce Essentials vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 3944 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and CiviCRM
Salesforce Essentials, CiviCRM, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.
"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future. " - Tuomas Pyyhtia
"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than CiviCRM for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Open source CRM software for nonprofits
Age
1999
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
49
Total Goals
(we found evidences for)
16
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Scale best practices
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Launch new products
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Grow market share
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Enhance customer relationships
- See 1 more
Top Channels
Channels Used
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offline
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causes and charity
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e-mail
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newsletter
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promotions
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website
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phone calls
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user generated content
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blogs
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point of sale
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mobile
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events
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trade shows
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print media
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magazine
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chat
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video
-
mobile app
- See 15 more
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offline
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causes and charity
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e-mail
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newsletter
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promotions
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website
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phone calls
-
user generated content
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blogs
-
point of sale
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mobile
-
events
-
trade shows
-
print media
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magazine
-
chat
-
video
-
mobile app
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
