Comparison Summary
This comparison report of Salesforce Essentials vs. Copper is based on a specific set of business needs and context. The comparison uses 7305 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Copper
Salesforce Essentials, Copper, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Copper focuses on Engagement Management with E-Mail, Contact List Management with E-Mail, Lead Tracking, Lead Management, etc.
"The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to m...ake sure we are making a good decision. " - Samuel Dall’Agnol
"We changed a lot: people's roles, how we handle new opportunities... Adding in CRM has allowed us to execute that efficiently and with a high level of communication across our sales team. " - Matt Horton
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Copper for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Copper | CRM Software Built for Google & G-Suite
Age
1999
Financials
IPO
Business Need
Total Processes
(we found evidences for)
82
89
Total Goals
(we found evidences for)
16
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve internal communications
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Improve stakeholder relations
-
Launch new products
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Build brand awareness
-
Grow market share
-
Enter new markets internationally or locally
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Improve visibility
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Improve ROI
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Improve digital and social presence
- See 10 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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mobile
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point of sale
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website
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mobile app
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video
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social media
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on premises
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promotions
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user generated content
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blogs
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chat
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Facebook
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events
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trade shows
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Slack
-
games
- See 16 more
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e-mail
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phone calls
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offline
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mobile
-
point of sale
-
website
-
mobile app
-
video
-
social media
-
on premises
-
promotions
-
user generated content
-
blogs
-
chat
-
Facebook
-
events
-
trade shows
-
Slack
-
games
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
