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Salesforce Essentials vs FreeAgent CRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Essentials medium Failure Risk for FreeAgent CRM medium
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Comparison Summary

This comparison report of Salesforce Essentials vs. FreeAgent CRM is based on a specific set of business needs and context. The comparison uses 3141 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Essentials and FreeAgent CRM

Salesforce Essentials, FreeAgent CRM, Siebel CRM, Bullhorn ATS & CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.

FreeAgent CRM focuses on Engagement Management with E-Mail, Collaboration, Workflow Management, Generation Of New Leads with Mobile, etc.

"Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. " - Mk Getler

"Sales reps have cut down on a lot of admin work. They had been logging a lot of their information in spreadsheets and that was painful. First, they had to remember to do it which was a challenge, and then they needed to work with the other departmen...ts to make sure it was right because we had a lot of different programs and formats we were using. So this has saved a couple of hours a week for me and a couple of hours a week for each of them. It’s also nice to have some consistency. " - Elizabeth Moley

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Essentials

Focus area

Salesforce Essentials is better than FreeAgent CRM for

Software Failure Risk

  • medium

logo FreeAgent CRM

Focus area

Software Failure Risk

  • medium

About

Build stronger customer relationships, with the CRM built for small business

CRM and Work Management

Age

1999

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

82

35

Total Goals
(we found evidences for)

16

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (122)

Read Reviews (20)

engaging and following up

Read Reviews (73)

Read Reviews (13)

engaging with scheduling & cadence

Read Reviews (4)

Read Reviews (0)

helpdesk management

Read Reviews (78)

Read Reviews (7)

sales document management

Read Reviews (64)

Read Reviews (4)

contract management

Read Reviews (31)

Read Reviews (1)

digital signature

Read Reviews (16)

Read Reviews (0)

proposal & quote management

Read Reviews (15)

Read Reviews (3)

knowledge management

Read Reviews (35)

Read Reviews (0)

sharing knowledge

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (32)

Read Reviews (4)

contacts history

Read Reviews (11)

Read Reviews (2)

tracking contacts

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (30)

Read Reviews (3)

tracking & monitoring communications

Read Reviews (21)

Read Reviews (3)

sending & publishing communications

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (25)

Read Reviews (11)

customer case management

Read Reviews (25)

Read Reviews (1)

pipeline management

Read Reviews (21)

Read Reviews (1)

sales call management

Read Reviews (18)

Read Reviews (0)

meeting management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (16)

Read Reviews (6)

community building

Read Reviews (15)

Read Reviews (0)

conversion management

Read Reviews (13)

Read Reviews (1)

social media management

Read Reviews (12)

Read Reviews (0)

managing social media account

Read Reviews (4)

Read Reviews (0)

social media analytics

Read Reviews (4)

Read Reviews (0)

customer feedback management

Read Reviews (11)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (8)

Read Reviews (2)

lead qualification

Read Reviews (8)

Read Reviews (1)

lead qualification: demographic

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (8)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (7)

Read Reviews (8)

content management

Read Reviews (6)

Read Reviews (0)

content curation

Read Reviews (4)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

opportunity management

Read Reviews (6)

Read Reviews (1)

business development

Read Reviews (5)

Read Reviews (0)

rating and review management

Read Reviews (4)

Read Reviews (0)

account management

Read Reviews (4)

Read Reviews (1)

loyalty management

Read Reviews (4)

Read Reviews (1)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (1)

Read Reviews (2)

sales review & feedback

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Improve brand engagement

  • Build brand awareness

  • Grow market share

  • Increase average basket value

  • Improve digital and social presence

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • See 13 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Acquire customers

  • Improve ROI

  • Improve internal communications

  • Improve stakeholder relations

  • Improve brand engagement

  • Establish thought leadership

  • Scale best practices

  • Increase customer life time value

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • text SMS

  • promotions

  • phone calls

  • mobile app

  • See 3 more

  • e-mail

  • mobile

  • text SMS

  • promotions

  • phone calls

  • mobile app

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting