Comparison Summary
This comparison report of Salesforce Essentials vs. Freshsales is based on a specific set of business needs and context. The comparison uses 10954 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Freshsales
Salesforce Essentials, Freshsales, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Freshsales focuses on Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Lead Management with E-Mail, etc.
"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future. " - Tuomas Pyyhtia
"The tools of Freshsales to track sales are quite complete. It gives you a lot of important information to analyze the process of selling a product from the beginning to the end. Being able to review all the details in an integral way helps you to ac...cess more data and improve the sales process. " - Jeffrey Pugh
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Freshsales for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure
Age
1999
2010
Financials
IPO
SERIES H
Business Need
Total Processes
(we found evidences for)
82
107
Total Goals
(we found evidences for)
16
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve stakeholder relations
-
Improve ROI
-
Increase customer life time value
-
Improve efficiency
-
Improve brand engagement
-
Build brand awareness
-
Grow market share
-
Increase average basket value
-
Improve digital and social presence
-
Improve internal communications
-
Scale best practices
-
Launch new products
-
Establish thought leadership
- See 13 more
-
Increase sales & revenue
-
Enhance customer relationships
-
Acquire customers
-
Improve efficiency
-
Improve internal communications
-
Improve ROI
-
Improve visibility
-
Scale best practices
-
Enter new markets internationally or locally
-
Improve stakeholder relations
-
Grow market share
-
Launch new products
-
Shorten ramp up time
- See 10 more
Top Channels
Channels Used
-
e-mail
-
phone calls
-
website
-
chat
-
mobile
-
social media
-
offline
-
mobile app
-
video
-
text SMS
-
user generated content
-
blogs
-
point of sale
-
Skype
-
Facebook
-
on premises
-
promotions
-
events
-
trade shows
-
Twitter
-
Slack
-
games
-
LinkedIn
-
newsletter
-
omnichannel
- See 22 more
-
e-mail
-
phone calls
-
website
-
chat
-
mobile
-
social media
-
offline
-
mobile app
-
video
-
text SMS
-
user generated content
-
blogs
-
point of sale
-
Skype
-
Facebook
-
on premises
-
promotions
-
events
-
trade shows
-
Twitter
-
Slack
-
games
-
LinkedIn
-
newsletter
-
omnichannel
- See 22 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
