Comparison Summary
This comparison report of Salesforce Essentials vs. Front is based on a specific set of business needs and context. The comparison uses 5985 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Front
Salesforce Essentials, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM, whereas Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
"Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. " - Rob Birse
"Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. " - John Erickson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Front for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Customer Communication hub connecting all communication channels
Age
1999
2013
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
82
68
Total Goals
(we found evidences for)
16
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve stakeholder relations
-
Improve ROI
-
Increase customer life time value
-
Improve efficiency
-
Improve brand engagement
-
Build brand awareness
-
Grow market share
-
Increase average basket value
-
Improve digital and social presence
-
Improve internal communications
-
Scale best practices
-
Launch new products
-
Establish thought leadership
- See 13 more
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Improve ROI
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Improve digital and social presence
-
Launch new products
-
Improve visibility
-
Improve stakeholder relations
-
Improve consistency
- See 9 more
Top Channels
Channels Used
-
e-mail
-
chat
-
social media
-
text SMS
-
phone calls
-
Facebook
-
user generated content
-
website
-
blogs
-
Twitter
-
Slack
-
video
-
promotions
-
omnichannel
-
offline
-
on premises
-
mobile
-
mobile app
-
mass media
-
television
-
movies
-
print media
-
magazine
-
point of sale
- See 21 more
-
e-mail
-
chat
-
social media
-
text SMS
-
phone calls
-
Facebook
-
user generated content
-
website
-
blogs
-
Twitter
-
Slack
-
video
-
promotions
-
omnichannel
-
offline
-
on premises
-
mobile
-
mobile app
-
mass media
-
television
-
movies
-
print media
-
magazine
-
point of sale
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
