Comparison Summary
This comparison report of Salesforce Essentials vs. ManageEngine SupportCenter Plus is based on a specific set of business needs and context. The comparison uses 2776 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and ManageEngine SupportCenter Plus
Salesforce Essentials, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM, whereas ManageEngine SupportCenter Plus belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
ManageEngine SupportCenter Plus focuses on Helpdesk Management, Knowledge Management, Sales Document Management, Engagement Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than ManageEngine SupportCenter Plus for
Software Failure Risk
ManageEngine SupportCenter Plus
Focus area
ManageEngine SupportCenter Plus is better than Salesforce Essentials for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Customer Support Software, Help Desk ... - manageengine.com
Age
1999
1996
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
10
Total Goals
(we found evidences for)
16
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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e-mail
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phone calls
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omnichannel
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social media
- See 1 more
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e-mail
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phone calls
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omnichannel
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social media
- See 1 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
