Overview: Salesforce Essentials and SAP Customer Experience as CRM Category solutions.

Salesforce Essentials focuses on engagement and helpdesk management, excelling in enhancing customer relationships and acquiring new customers. It suits large enterprises and the manufacturing industry. In contrast, SAP Customer Experience emphasizes relationship and document management, supporting enhanced customer interactions and revenue growth. It excels in mid-market and small business sectors. Both offer 24/7 support, but SAP offers broader integration capabilities, making it attractive for diverse industries.

Salesforce Essentials: Salesforce-essentials offers a powerful CRM solution for small businesses to enhance sales processes and stay competitive. Control of sales processes and business success is facilitated.

SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.

Salesforce Essentials and SAP Customer Experience: Best Use cases based on the customer satisfaction data

Salesforce Essentials

4.2

AI Powered

SAP Customer Experience

3.9

AI Powered

Key Capabilities Supported

Salesforce Essentials supports engagement and helpdesk management, enabling users to efficiently manage interactions and support tasks. read more →

SAP Customer Experience offers robust relationship and sales document management, focusing on deeper engagement and document support. read more →

Business Goals

Salesforce Essentials is designed to enhance customer relationships and acquire more customers, aligning with users seeking growth. read more →

SAP Customer Experience helps in enhancing relationships and increasing sales, appealing to those focused on market share. read more →

Core Features

Salesforce Essentials features include custom reporting and ease of data import, benefitting teams requiring detailed analytics. read more →

SAP Customer Experience excels in integration and custom reporting, ideal for businesses needing comprehensive data connectivity. read more →

Vendor Support

Salesforce Essentials provides consistent 24/7 support, fulfilling the need for constant assistance through email and phone. read more →

SAP Customer Experience offers extensive 24/7 support and integrates chat options, serving users needing varied contact methods. read more →

Segments and Industries

Salesforce Essentials serves large enterprises and manufacturing industries, positioning itself within expansive corporate environments. read more →

SAP Customer Experience is preferred by mid-market and small businesses, particularly in the software and consumer goods sectors. read more →

Operational Alignment

Salesforce Essentials aligns well with large-scale enterprise operations, supporting complex workflows and industrial needs. read more →

SAP Customer Experience fits mid-market and small-scale industries, designed for dynamic environments requiring adaptive capabilities. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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24/7 Support

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Phone Support

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Chat Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Salesforce Essentials and SAP Customer Experience

What solutions does Salesforce Essentials and SAP Customer Experience provide for Engagement Management?

Salesforce Essentials and SAP Customer Experience both enable tracking customer interactions and scheduling follow-ups. Salesforce Essentials emphasizes personalized interactions by recording full contact histories and allowing users to follow up on leads. SAP Customer Experience focuses on customer retention by collecting data from all customer interactions across various channels. However, Salesforce Essentials provides more features for managing sales pipelines, while SAP Customer Experience is better suited for managing customer service interactions. Both tools have limitations in their user interfaces, which may hinder usability.

"...Pretty intuitive and has a lot of features to make following up with clients and capturing notes very easy and reliable...." Peer review by Consultant

"...Able to see many details about your customer including locations, contact people and their phone and emailsAble to see customer interaction history such as all calls into call center and warehouses, interaction with inside sales reps, view return history, complaint history, order history...." Peer review by Verified User, Project Manager in Information Technology

What Are the key features of Salesforce Essentials and SAP Customer Experience for Helpdesk Management?

Salesforce Essentials and SAP Customer Experience both provide helpdesk management features. Salesforce Essentials focuses on basic helpdesk functionality and integrates with its CRM system, offering a simple and user-friendly experience. SAP Customer Experience offers more comprehensive capabilities, including call center management and integration with an ERP system, providing a broader range of features for larger organizations. However, SAP Customer Experience may be too complex for small businesses.

"...Help Desk functionality, such as ticket tracking, hosting knowledgebase, ticket routing, social media integration, and API would be great, but only if they work as advertised, which they do not necessarily do...." Peer review by Jonathan Crane, Medical Practice

"...Overall, SAP CRM is a great tool to track your call center tickets and incidents...." Peer review by User

How does Salesforce Essentials and SAP Customer Experience address your Sales Document Management Challenges?

Salesforce Essentials and SAP Customer Experience both offer tools for managing sales documents, such as contracts and quotes. Salesforce Essentials focuses on ease of use and integration with other tools, allowing for quick access to information and collaboration. SAP Customer Experience provides a comprehensive system for managing all aspects of customer interactions, including service level agreements and financial tracking. However, both systems have limitations. Salesforce Essentials may require additional customization for complex needs, while SAP Customer Experience can be slow and require extensive clicking for certain tasks.

"...Contract tracking and customer support...." Peer review by Administrator

"...SAP CRM allows me to quickly quote products for my customers, as well as process orders...." Peer review by Kelsey B., Computer & Network Security

What benefits does Salesforce Essentials and SAP Customer Experience offer for Contact List Management?

Salesforce Essentials and SAP Customer Experience both enable users to manage contact lists. Salesforce Essentials provides a user-friendly interface for creating and managing contacts, tracking customer history, and personalizing future interactions. SAP Customer Experience focuses on managing contacts across various touchpoints, including communication steps, proposals, and account ownership. Both systems offer features for managing customer interactions and tracking sales leads.