Comparison Summary

Salesforce Essentials: Salesforce-essentials offers a powerful CRM solution for small businesses to enhance sales processes and stay competitive. Control of sales processes and business success is facilitated.

SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.

logo Salesforce Essentials

Focus area

Software Failure Risk

  • medium

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Salesforce Essentials for

Software Failure Risk

  • medium

Salesforce Essentials and SAP Customer Experience: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce Essentials and SAP Customer Experience

How can Salesforce Essentials and SAP Customer Experience optimize your Engagement Management Workflow?

Salesforce Essentials and SAP Customer Experience both enable tracking customer interactions and scheduling follow-ups. Salesforce Essentials emphasizes personalized interactions by recording full contact histories and allowing users to follow up on leads. SAP Customer Experience focuses on customer retention by collecting data from all customer interactions across various channels. However, Salesforce Essentials provides more features for managing sales pipelines, while SAP Customer Experience is better suited for managing customer service interactions. Both tools have limitations in their user interfaces, which may hinder usability.
"...Both services use various channels for customer interaction and support such as email, Facebook, Twitter, and community forums...." Peer review by Anoosha D., ISR, Computer Software
"...C4C is used for the Lead maturity into customer and constant follow-up and account grooming, maintenance...." Peer review by Vyas S., Independent Consultant - Software Engineer & DevOps

How can Salesforce Essentials and SAP Customer Experience enhance your Helpdesk Management process?

How efficiently Does Salesforce Essentials and SAP Customer Experience manage your Sales Document Management?

How can Salesforce Essentials and SAP Customer Experience enhance your Contact List Management process?

Salesforce Essentials in Action: Unique Use Cases

How efficiently Does Salesforce Essentials manage your Knowledge Management?

SAP Customer Experience in Action: Unique Use Cases

How can SAP Customer Experience enhance your Relationship Management process?

About

Build stronger customer relationships, with the CRM built for small business

Software to understand customers and engage them while growing revenue

Age

1999

1972

Financials

IPO

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting