Comparison Summary
This comparison report of Salesforce Essentials vs. Spotler CRM is based on a specific set of business needs and context. The comparison uses 5704 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Spotler CRM
Salesforce Essentials, Spotler CRM, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Spotler CRM focuses on Helpdesk Management with Phone Calls, Contact List Management with E-Mail, Engagement Management with E-Mail, Lead Tracking, etc.
"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer. " - Patrick Spence
"Really Simple Systems has solved all the issues we had and in the process has made us more productive and efficient. " - Kim Jenner
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Spotler CRM for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
The CRM That Grows With Your Business
Age
1999
2005
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
82
66
Total Goals
(we found evidences for)
16
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Acquire customers
-
Enhance customer relationships
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Increase sales & revenue
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Improve ROI
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Grow market share
-
Improve internal communications
-
Improve stakeholder relations
-
Improve visibility
-
Scale best practices
-
Build brand awareness
-
Improve efficiency
-
Launch new products
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Improve digital and social presence
- See 10 more
Top Channels
Channels Used
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e-mail
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phone calls
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website
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social media
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offline
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chat
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Skype
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point of sale
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newsletter
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Instagram
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trade shows
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text SMS
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causes and charity
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promotions
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user generated content
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blogs
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video
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Facebook
-
events
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LinkedIn
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mass media
-
television
- See 19 more
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e-mail
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phone calls
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website
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social media
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offline
-
chat
-
Skype
-
point of sale
-
newsletter
-
Instagram
-
trade shows
-
text SMS
-
causes and charity
-
promotions
-
user generated content
-
blogs
-
video
-
Facebook
-
events
-
LinkedIn
-
mass media
-
television
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
