Comparison Summary
This comparison report of Salesforce Essentials vs. Sugar CRM is based on a specific set of business needs and context. The comparison uses 7798 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Sugar CRM
Salesforce Essentials, Sugar CRM, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Sugar CRM focuses on Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.
"Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. " - Mk Getler
"Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. " - Barry Myers
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Build stronger customer relationships, with the CRM built for small business
SugarCRM: #1 Rated Customer Relationship Management Software
Age
1999
2004
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
104
Total Goals
(we found evidences for)
16
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Improve efficiency
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Grow market share
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Build brand awareness
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Manage risk
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Shorten ramp up time
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Improve digital and social presence
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Improve visibility
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Increase customer life time value
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Improve brand engagement
- See 15 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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social media
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mobile app
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website
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channel partners
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promotions
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point of sale
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text SMS
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chat
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user generated content
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trade shows
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Slack
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blogs
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on premises
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newsletter
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display advertisement
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support groups
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print media
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magazine
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LinkedIn
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video
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omnichannel
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Instagram
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events
-
games
- See 25 more
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e-mail
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phone calls
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mobile
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offline
-
social media
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mobile app
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website
-
channel partners
-
promotions
-
point of sale
-
text SMS
-
chat
-
user generated content
-
trade shows
-
Slack
-
blogs
-
on premises
-
newsletter
-
display advertisement
-
support groups
-
print media
-
magazine
-
LinkedIn
-
video
-
omnichannel
-
Instagram
-
events
-
games
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
