Sugar CRM: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Sugar CRM
Brand: Sugar CRM
Rating: 3.85 (5210 reviews)

3.85 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(5210)

SugarCRM: #1 Rated Customer Relationship Management Software

AI Powered

Sugar CRM Overview

SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.

Use Cases

Customers recommend Sales Document Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sugar CRM.

Other use cases:

Contact List Management
Helpdesk Management
Lead Tracking
Communication Management
Collaboration
Lead Management
Generation Of New Leads

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sugar CRM.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve ROI
Enter New Markets Internationally Or Locally
Improve Efficiency
Grow Market Share
Improve Internal Communications
Improve Stakeholder Relations
Launch New Products
Build Brand Awareness
Manage Risk
Shorten Ramp Up Time
Improve Digital And Social Presence
Improve Visibility
Increase Customer Life Time Value
Improve Brand Engagement

See all business priorities See less business priorities

Sugar CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Sugar CRM works with different mediums / channels such as Mobile, Offline, and E-Mail,

Sugar CRM's features include Dashboard, Recording, Personalization, etc.

Reviews

"The best combination of features and functionality, and customizability we’ve found in the market." - Peter Tew

Sugar CRM, Salesforce Sales Cloud, Zoho CRM, ConvergeHub, Pipedrive, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sugar CRM

Top Industries

Information Technology and Services
Financial Services
Manufacturing

Popular in

Small Business
Mid Market
Enterprise

Sugar CRM is popular in Information Technology And Services, Financial Services, and Manufacturing and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Sugar CRM Use Cases

What solutions does Sugar CRM provide for Sales Document Management?

The software allows users to manage sales documents and track quotes, contracts, and projects. Users can also easily copy and duplicate previous quotes for other customers. However, the software's older frameworks may require users to have specialized knowledge for optimal functionality.

"...Managing a distributed independent factory rep group...." Peer review by Executive Sponsor in Building Materials

Read Reviews

How does Sugar CRM facilitate Engagement Management?

SugarCRM enables improved client engagement by providing a consistent customer experience across interactions. It facilitates tracking of customer interactions, task generation, and follow-up. SugarCRM allows for easier customer information storage and service case follow-up, enhancing sales team efficiency. However, its setup requires technical expertise and lacks social network interaction visualization capabilities.

"...Tracking client engagements/interactions was pretty solid...." Peer review by Eric P., Financial Services

Read Reviews

What benefits does Sugar CRM offer for Workflow Management?

How does Sugar CRM address your Contact List Management Challenges?

SugarCRM enables users to manage contact information, including names, contact details, and specific interests. It allows for the tracking of interactions with contacts, including leads, opportunities, and meetings. While SugarCRM provides many features, it is expensive to use for large organizations.

"...it tracks contacts and interaction. ...." Peer review by JM O., programmer, Information Technology and Services

Read Reviews

How does Sugar CRM address your Helpdesk Management Challenges?

Sugar CRM simplifies customer support management by providing tools to track and manage customer issues. It allows users to assign tasks and track communication with customers. However, Sugar CRM lacks out-of-the-box solutions for specific industries like call centers.

"...as a CRM is very good but it also tries to be a help desk and it is not. very reliable and love to extract the raw data to excel and do whatever I want with the data. ...." Peer review by Alejandro H., Networking Manager, Telecommunications

Read Reviews

69+ more Business Use Cases

18 buyers and buying teams have used Cuspera to assess how well Sugar CRM solved their CRM needs. Cuspera uses 5210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Peter Tew Backcountry	The best combination of features and functionality, and customizability we’ve found in the market. Testimonial By Peter Tew
JASON MAHER VICE PRESIDENT OF SALES Materion	CRM is only a good tool if you get your employees to use it. Testimonial By JASON MAHER
Daniel Elman Nucleus Research	Sugar Discover Cuts Costs and Increases Sales Efficiency Testimonial By Daniel Elman

CUSTOMERS	TESTIMONIALS
Peter Tew Backcountry	The best combination of features and functionality, and customizability we’ve found in the market. Testimonial By Peter Tew
JASON MAHER VICE PRESIDENT OF SALES Materion	CRM is only a good tool if you get your employees to use it. Testimonial By JASON MAHER
Daniel Elman Nucleus Research	Sugar Discover Cuts Costs and Increases Sales Efficiency Testimonial By Daniel Elman

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Materion Manufacturing	Manufacturing	Case Study Materion Materion Chooses Sugar for Global CRM Rollout, Achieves Strong Adoption With Innovative Training Program Read More
Sofia University Education	Education	CASE STUDY Sofia University Sofia University improved student engagement and reduced administrative workload by 20% using SugarCRM. Read More
Tetley Food & Beverages	Food & Beverages	CASE STUDY Tetley Tetley, a beverage company, saw a 10% increase in sales opportunities and a 15% reduction in marketing costs after implementing SugarCRM. Read More

Video

SugarCRM: A Better Way to CRM

Frequently Asked Questions(FAQ)

for Sugar CRM

What is Sugar CRM?

SugarCRM is a customer relationship management and marketing automation platform for marketing, sales and services teams to achieve marketing automation and to collaborate across the entire customer lifecycle.

It primarily helps with lead management, inbound marketing, marketing analytics, sales forecasting, quote management and customer journey management. It can be deployed on the cloud or on prem.

It comes with built in automation and analytics.

What is Sugar CRM used for?

Sugar CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Sales Document Management, Engagement Management and Workflow Management .

What are the top features of Sugar CRM?

Dashboard, Recording and Personalization are some of the top features of Sugar CRM.

Who uses Sugar CRM?

Sugar CRM is used by Information Technology And Services, Financial Services and Manufacturing among other industries.

What are Sugar CRM alternatives?

Salesforce Sales Cloud, Zoho CRM, ConvergeHub and Pipedrive are popular alternatives for Sugar CRM.

Where is Sugar CRM located?

Sugar CRM is headquartered at 10050 N Wolfe Rd, Cupertino, CA 95014.

Peers used Sugar CRM for sales document management and engagement management

Sugar CRM Competitors

More Sugar CRM Alternatives...

Sugar CRM Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.23/5 ★ Read Reviews (16)
Analytics	4.70/5 ★ Read Reviews (137)
Custom Reports	3.94/5 ★ Read Reviews (769)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.23/5 ★ Read Reviews (16)
Analytics	4.70/5 ★ Read Reviews (137)
Custom Reports	3.94/5 ★ Read Reviews (769)

Software Failure Risk Guidance

for Sugar CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Sugar CRM

Sugarcrm News

SugarCRM Named a Leader in IDC MarketScape report - MarTech Cube

SugarCRM was named a leader in the IDC MarketScape report.

28/08/2024 - source

SugarCRM wins Prestigious 2024 Sales and Marketing Technology "Sammy"

SugarCRM, provider of the award-winning intelligence-driven sales automation platform, has been named "Product of the Year" by Business ...

01/07/2024 - source

SugarCRM Expands Revenue Intelligence Capabilities With sales-i Acquisition - IDC

The confluence of sales intelligence, sales automation, and AI capabilities empowers manufacturers to identify new business opportunities through a ...

23/06/2024 - source

Sugarcrm Feeds

Building Success: Using CRM to Improve Manufacturing Demand Forecasting

The Manufacturing Industry: Taking a Look Under the Hood According …

26/06/2024 - source

The Future of Sales Is Now: New Capabilities Powered by SugarCRM and sales-i

Changing buyer behavior, inconsistent economic conditions and an ever-increasing amount …

24/06/2024 - source

EIS Inc.: Boosting CRM Adoption & Driving Revenue Growth with SugarCRM & sales-i

Founded in 1946, EIS Inc. is a manufacturing company that …

17/06/2024 - source

Sugarcrm Profile

Company Name

Sugarcrm

Company Website

https://www.sugarcrm.com/

Year Founded

2004

HQ Location

10050 N Wolfe Rd, Cupertino, CA 95014

Employees

501-1000

Social

Financials

PRIVATE

Sugar CRM: Use-Cases, Insights and Reviews | 2024 Cuspera

SugarCRM: #1 Rated Customer Relationship Management Software

Failure Risk for Sugar CRM ?

Sugar CRM Overview

Use Cases

Business Priorities

Sugar CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Sugar CRM Use Cases

What solutions does Sugar CRM provide for Sales Document Management?

How does Sugar CRM facilitate Engagement Management?

What benefits does Sugar CRM offer for Workflow Management?

How does Sugar CRM address your Contact List Management Challenges?

How does Sugar CRM address your Helpdesk Management Challenges?

69+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Materion

CASE STUDY Sofia University

CASE STUDY Tetley

Video

SugarCRM: A Better Way to CRM

Frequently Asked Questions(FAQ)

What is Sugar CRM?

What is Sugar CRM used for?

What are the top features of Sugar CRM?

Who uses Sugar CRM?

What are Sugar CRM alternatives?

Where is Sugar CRM located?

Peers used Sugar CRM for sales document management and engagement management

Sugar CRM Competitors

Sugar CRM Features

Software Failure Risk Guidance

Sugarcrm News

SugarCRM Named a Leader in IDC MarketScape report - MarTech Cube

SugarCRM wins Prestigious 2024 Sales and Marketing Technology "Sammy"

SugarCRM Expands Revenue Intelligence Capabilities With sales-i Acquisition - IDC

Sugarcrm Feeds

Building Success: Using CRM to Improve Manufacturing Demand Forecasting

The Future of Sales Is Now: New Capabilities Powered by SugarCRM and sales-i

EIS Inc.: Boosting CRM Adoption & Driving Revenue Growth with SugarCRM & sales-i

Sugarcrm Profile

Get a personalised risk report for Sugar CRM

Connect to vendor request

Request Custom Quote