Sugar CRM Overview

SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.

Use Cases

Customers recommend Sales Document Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sugar CRM.

Other use cases:

  • Contact List Management
  • Helpdesk Management
  • Lead Tracking
  • Communication Management
  • Collaboration
  • Lead Management
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sugar CRM.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Grow Market Share
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Launch New Products
  • Build Brand Awareness
  • Manage Risk
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
  • Improve Visibility
  • Increase Customer Life Time Value
  • Improve Brand Engagement
See all business priorities See less business priorities

Sugar CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Sugar CRM works with different mediums / channels such as Mobile. Offline. and E-Mail.

Sugar CRM's features include Dashboard, Recording, Personalization, etc. and Sugar CRM support capabilities include Chat Support, AI Powered, Phone Support, etc. also Sugar CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"CRM is only a good tool if you get your employees to use it." - JASON MAHER

Sugar CRM, Salesforce Sales Cloud, Zoho CRM, ConvergeHub, Pipedrive, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sugar CRM

Top Industries

  • Information Technology and Services
  • Financial Services
  • Manufacturing

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Sugar CRM is popular in Information Technology And Services, Financial Services, and Manufacturing and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Sugar CRM Use Cases

What Are the key features of Sugar CRM for Sales Document Management?

What solutions does Sugar CRM provide for Engagement Management?

How can Sugar CRM optimize your Workflow Management Workflow?

What Are the key features of Sugar CRM for Contact List Management?

What Are the key features of Sugar CRM for Helpdesk Management?

69+ more Business Use Cases

18 buyers and buying teams have used Cuspera to assess how well Sugar CRM solved their CRM needs. Cuspera uses 5210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sugar CRM testimonial

JASON MAHER

VICE PRESIDENT OF SALES

Materion

CRM is only a good tool if you get your employees to use it. Testimonial By JASON MAHER
Sugar CRM testimonial

ROBERT AMPER

UNIFIN

The customer journey changed a lot for us with Sugar. Now we can react faster. Testimonial By ROBERT AMPER
Sugar CRM testimonial

CHRISTOPHER POLAND

IT DIRECTOR

Tyson

The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators between Sugar and other platforms. Testimonial By CHRISTOPHER POLAND
CUSTOMERS TESTIMONIALS
Sugar CRM testimonial

JASON MAHER

VICE PRESIDENT OF SALES

Materion

CRM is only a good tool if you get your employees to use it. Testimonial By JASON MAHER
Sugar CRM testimonial

ROBERT AMPER

UNIFIN

The customer journey changed a lot for us with Sugar. Now we can react faster. Testimonial By ROBERT AMPER
Sugar CRM testimonial

CHRISTOPHER POLAND

IT DIRECTOR

Tyson

The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators between Sugar and other platforms. Testimonial By CHRISTOPHER POLAND

Case Studies

COMPANY INDUSTRY CASE STUDIES
Sugar CRM case study
Computer Software
Computer Software
Case Study EMA Design Automation

EMA Design Automation® Increases Conversion Rates With Automated Nurtures and Custom Segmentations

Read More
Sugar CRM case study
Information Technology and Services
Information Technology and Services
CASE STUDY Unite

Unite revamped its strategy and improved customer connections using SugarCRM, enhancing scalability and technical capabilities.

Read More
Sugar CRM case study
Information Technology and Services
Information Technology and Services
CASE STUDY MVTec

Customer MVTec improved CRM processes using SugarCRM, enhancing sales automation and revenue intelligence.

Read More

Video

SugarCRM: A Better Way to CRM

Video Thumbnail

Frequently Asked Questions(FAQ)

for Sugar CRM

What is Sugar CRM?

SugarCRM is a customer relationship management and marketing automation platform for marketing, sales and services teams to achieve marketing automation and to collaborate across the entire customer lifecycle.

It primarily helps with lead management, inbound marketing, marketing analytics, sales forecasting, quote management and customer journey management. It can be deployed on the cloud or on prem.

It comes with built in automation and analytics.

What is Sugar CRM used for?

Sugar CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Sales Document Management, Engagement Management and Workflow Management .

What are the top features of Sugar CRM?

Dashboard, Recording and Personalization are some of the top features of Sugar CRM.

Who uses Sugar CRM?

Sugar CRM is used by Information Technology And Services, Financial Services and Manufacturing among other industries.

What are Sugar CRM alternatives?

Salesforce Sales Cloud, Zoho CRM, ConvergeHub and Pipedrive are popular alternatives for Sugar CRM.

Where is Sugar CRM located?

Sugar CRM is headquartered at 10050 N Wolfe Rd, Cupertino, CA 95014.
lightning

Peers used Sugar CRM for sales document management and engagement management

Sugar CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (16)
Analytics

4.70/5 ★

Read Reviews (137)
Custom Reports

3.94/5 ★

Read Reviews (769)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (16)
Analytics

4.70/5 ★

Read Reviews (137)
Custom Reports

3.94/5 ★

Read Reviews (769)

Sugar CRM Integrations

Sugar CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.16/5 ★

Read Reviews (310)
Data Import

3.58/5 ★

Read Reviews (655)

Few API Integrations for Sugar CRM

Software Failure Risk Guidance

?

for Sugar CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Sugar CRM

Sugarcrm News

Sun State International Trucks Boosts Sales with SugarCRM AI-Powered Sales Automation and Revenue Intelligence - Business Wire

Sun State International Trucks increases sales using SugarCRM's AI-powered sales automation and revenue intelligence tools.

02/12/2024 - source

Azimut Direct Boosts Sales, Enhances Data Management and Saves 650 Hours with SugarCRM

Azimut Direct enhances sales and data management using SugarCRM's advanced CRM solutions, including sales automation, marketing automation, and customer service platforms.

25/11/2024 - source

SugarCRM Announces Sugar Sell and Sugar Market Now Available in AWS Marketplace - Business Wire

SugarCRM announces that its products, Sugar Sell and Sugar Market, are now available in the AWS Marketplace.

18/11/2024 - source

Sugarcrm Feeds

SugarCRM Appoints New Chief Customer Officer Lyndsey Valin

SugarCRM has appointed Lyndsey Valin as the new Chief Customer Officer.

03/02/2025 - source

SugarCRM Appoints Industry Veteran Bob Stutz to Board of Directors

SugarCRM has appointed industry veteran Bob Stutz to its Board of Directors.

27/01/2025 - source

SugarCRM Appoints David Roberts as Chief Executive Officer; Craig Charlton Transitioning to Chairman of the Board - Yahoo Finance

SugarCRM has appointed David Roberts as the new CEO, while Craig Charlton will transition to Chairman of the Board.

09/09/2024 - source

Sugarcrm Profile

Company Name

Sugarcrm

Company Website

https://www.sugarcrm.com/

Year Founded

2004

HQ Location

10050 N Wolfe Rd, Cupertino, CA 95014

Employees

501-1000

Social

Financials

PRIVATE