Sugar CRM Overview
SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.
Use Cases
Customers recommend Sales Document Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sugar CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sugar CRM.
Sugar CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Sugar CRM works with different mediums / channels such as Mobile. Offline. and E-Mail.
Sugar CRM's features include Dashboard, Recording, Personalization, etc. and Sugar CRM support capabilities include Chat Support, AI Powered, Phone Support, etc. also Sugar CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators be...tween Sugar and other platforms." - CHRISTOPHER POLAND
Sugar CRM, Less Annoying CRM, Teamgate CRM, Formstack Documents, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sugar CRM
Top Industries
- Information Technology and Services
- Financial Services
- Manufacturing
Popular in
- Small Business
- Mid Market
- Enterprise
Sugar CRM is popular in Information Technology And Services, Financial Services, and Manufacturing and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Sugar CRM Use Cases
What benefits does Sugar CRM offer for Sales Document Management?
How does Sugar CRM address your Engagement Management Challenges?
How can Sugar CRM optimize your Workflow Management Workflow?
What makes Sugar CRM ideal for Contact List Management?
Why is Sugar CRM the best choice for Helpdesk Management?
69+ more Business Use Cases
18 buyers and buying teams have used Cuspera to assess how well Sugar CRM solved their CRM needs. Cuspera uses 5210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
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The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators between Sugar and other platforms. Testimonial By CHRISTOPHER POLAND |
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The customer journey changed a lot for us with Sugar. Now we can react faster. Testimonial By ROBERT AMPER |
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CRM is only a good tool if you get your employees to use it. Testimonial By JASON MAHER |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() CHRISTOPHER POLAND IT DIRECTOR Tyson |
The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators between Sugar and other platforms. Testimonial By CHRISTOPHER POLAND |
![]() ROBERT AMPER UNIFIN |
The customer journey changed a lot for us with Sugar. Now we can react faster. Testimonial By ROBERT AMPER |
![]() JASON MAHER VICE PRESIDENT OF SALES Materion |
CRM is only a good tool if you get your employees to use it. Testimonial By JASON MAHER |
Case Studies
CASE STUDY Creative Foam
CASE STUDY Barnardos Australia
CASE STUDY Kreato
CASE STUDY Materion
CASE STUDY FSIoffice
CASE STUDY Tetley Harris
Video
SugarCRM: A Better Way to CRM

Frequently Asked Questions(FAQ)
for Sugar CRM
What is Sugar CRM?
SugarCRM is a customer relationship management and marketing automation platform for marketing, sales and services teams to achieve marketing automation and to collaborate across the entire customer lifecycle.
It primarily helps with lead management, inbound marketing, marketing analytics, sales forecasting, quote management and customer journey management. It can be deployed on the cloud or on prem.
It comes with built in automation and analytics.
What is Sugar CRM used for?
What are the top features of Sugar CRM?
Who uses Sugar CRM?
What are Sugar CRM alternatives?
Where is Sugar CRM located?
Sugar CRM Competitors
Sugar CRM Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (16) |
Analytics | Read Reviews (137) |
Custom Reports | Read Reviews (769) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (16) |
Analytics | Read Reviews (137) |
Custom Reports | Read Reviews (769) |
Sugar CRM Integrations
Sugar CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Sugar CRM
Software Failure Risk Guidance
?for Sugar CRM
Overall Risk Meter
Top Failure Risks for Sugar CRM
SugarCRM Inc News
Country Fare Foodservice Drives 40 Percent Greater Revenues From Current Customer Base With SugarCRM
Country Fare Foodservice, a leading UK food and beverage wholesaler, has implemented SugarCRMs sales-i solution. This deployment enabled Country Fare to increase revenues by 40% from its current customer base and drive overall company growth by 21%. The sales-i platform supports targeted sales efforts, helping optimize order management and reduce product spoilage in the wholesale food sector.
SugarCRM Named a Leader in the Nucleus Research Sales Force Automation Technology ...
SugarCRM has been recognized as a leader in the Nucleus Research Sales Force Automation Technology Value Matrix for 2025.
SugarCRM Awarded Gold Stevie Award in the 2025 Sales & Customer Service Awards for ...
SugarCRM received the Gold Stevie Award for CRM Innovation in the 2025 Sales & Customer Service Awards, marking its fourth consecutive year of recognition in this global awards program.
SugarCRM named in Constellation ShortList for Midmarket CRM Suites - MarTech Cube
SugarCRM has been recognized in the Constellation ShortList for Midmarket CRM Suites, highlighting its position in the CRM market.
SugarCRM Inc Profile
HQ Location
10050 N Wolfe Rd, Cupertino, CA 95014
Employees
501-1000
Social
Financials
PRIVATE