Comparison Summary
This comparison report of Salesforce Essentials vs. Zendesk Sell is based on a specific set of business needs and context. The comparison uses 5634 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Zendesk Sell
Salesforce Essentials, Zendesk Sell, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Zendesk Sell focuses on Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.
"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. " - Adam Lavezzo
"Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. " - Nataliya Agafonova
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Zendesk Sell for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams
Age
1999
2007
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
82
89
Total Goals
(we found evidences for)
16
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Launch new products
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Scale best practices
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Improve navigation
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Enter new markets internationally or locally
- See 6 more
Top Channels
Channels Used
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phone calls
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e-mail
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mobile
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mobile app
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offline
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website
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text SMS
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point of sale
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on premises
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user generated content
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blogs
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social media
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chat
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newsletter
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Slack
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video
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mass media
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support groups
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promotions
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events
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trade shows
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omnichannel
- See 19 more
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phone calls
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e-mail
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mobile
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mobile app
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offline
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website
-
text SMS
-
point of sale
-
on premises
-
user generated content
-
blogs
-
social media
-
chat
-
newsletter
-
Slack
-
video
-
mass media
-
support groups
-
promotions
-
events
-
trade shows
-
omnichannel
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
