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Salesforce Essentials vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Essentials medium Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Salesforce Essentials vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 2908 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Essentials and Zendesk Sunshine

Salesforce Essentials, Zendesk Sunshine, Siebel CRM, Bullhorn ATS & CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer. " - Patrick Spence

"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Essentials

Focus area

Salesforce Essentials is better than Zendesk Sunshine for

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Build stronger customer relationships, with the CRM built for small business

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

1999

2007

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

82

29

Total Goals
(we found evidences for)

16

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (122)

Read Reviews (12)

engaging and following up

Read Reviews (73)

Read Reviews (2)

engaging with scheduling & cadence

Read Reviews (4)

Read Reviews (0)

helpdesk management

Read Reviews (78)

Read Reviews (2)

sales document management

Read Reviews (64)

Read Reviews (3)

contract management

Read Reviews (31)

Read Reviews (2)

digital signature

Read Reviews (16)

Read Reviews (0)

proposal & quote management

Read Reviews (15)

Read Reviews (0)

knowledge management

Read Reviews (35)

Read Reviews (1)

sharing knowledge

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (32)

Read Reviews (4)

contacts history

Read Reviews (11)

Read Reviews (2)

tracking contacts

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (30)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (21)

Read Reviews (1)

sending & publishing communications

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (25)

Read Reviews (6)

customer case management

Read Reviews (25)

Read Reviews (0)

pipeline management

Read Reviews (21)

Read Reviews (1)

sales call management

Read Reviews (18)

Read Reviews (0)

meeting management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (16)

Read Reviews (2)

community building

Read Reviews (15)

Read Reviews (0)

conversion management

Read Reviews (13)

Read Reviews (0)

social media management

Read Reviews (12)

Read Reviews (3)

managing social media account

Read Reviews (4)

Read Reviews (0)

social media analytics

Read Reviews (4)

Read Reviews (3)

customer feedback management

Read Reviews (11)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (2)

relationship management

Read Reviews (8)

Read Reviews (2)

lead qualification

Read Reviews (8)

Read Reviews (0)

lead qualification: demographic

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (8)

Read Reviews (1)

campaign analytics

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (7)

Read Reviews (0)

content management

Read Reviews (6)

Read Reviews (0)

content curation

Read Reviews (4)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

opportunity management

Read Reviews (6)

Read Reviews (0)

business development

Read Reviews (5)

Read Reviews (0)

rating and review management

Read Reviews (4)

Read Reviews (0)

account management

Read Reviews (4)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Improve brand engagement

  • Build brand awareness

  • Grow market share

  • Increase average basket value

  • Improve digital and social presence

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • See 13 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting