Comparison Summary
This comparison report of Salesforce Essentials vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 2908 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Zendesk Sunshine
Salesforce Essentials, Zendesk Sunshine, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
"I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. " - Jane Moran
"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Zendesk Sunshine for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Age
1999
2007
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
82
29
Total Goals
(we found evidences for)
16
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Enhance customer relationships
-
Launch new products
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Acquire customers
-
Improve visibility
-
Improve internal communications
-
Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
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phone calls
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review sites
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Amazon
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website
-
omnichannel
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e-mail
-
offline
-
trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
