Comparison Summary
This comparison report of Salesforce Essentials vs. Zoho CRM is based on a specific set of business needs and context. The comparison uses 25651 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Zoho CRM
Salesforce Essentials, Zoho CRM, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Zoho CRM focuses on Engagement Management, Contact List Management with E-Mail, Lead Management, Communication Management with E-Mail, etc.
"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. " - Adam Lavezzo
"Two years ago we were looking for a tool to effectively monitor and manage our sales activity. Key point was to find an easy-to-use/straightforward system that would fit our organization. Being a very small company (8 people) makes the choice even m...ore critical in terms of features, implementation and budget. Zoho has provided the right solution to the equation. It offers a high customization level combined with consistent features but most importantly a very intuitive user experience. This helped for quick transition and refocus/streamline our actions. Zoho gives us what we expect in a simple but effective way. We are able to analyse our process thanks to the native analytics but also decided to get in-depth figures by using Zoho Analytics, one of the others solutions in Zoho’s galaxy. " - Jerome Arlen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Zoho CRM for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Zoho CRM | Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are
Age
1999
1996
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
130
Total Goals
(we found evidences for)
16
19
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve stakeholder relations
-
Improve ROI
-
Increase customer life time value
-
Improve efficiency
-
Improve brand engagement
-
Build brand awareness
-
Grow market share
-
Increase average basket value
-
Improve digital and social presence
-
Improve internal communications
-
Scale best practices
-
Launch new products
-
Establish thought leadership
- See 13 more
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve ROI
-
Improve internal communications
-
Grow market share
-
Scale best practices
-
Enter new markets internationally or locally
-
Improve efficiency
-
Launch new products
-
Improve stakeholder relations
-
Improve digital and social presence
-
Improve consistency
-
Build brand awareness
-
Improve brand engagement
-
Shorten ramp up time
-
Improve visibility
-
Establish thought leadership
-
Increase customer life time value
- See 16 more
Top Channels
Channels Used
-
e-mail
-
phone calls
-
social media
-
mobile
-
offline
-
chat
-
website
-
mobile app
-
point of sale
-
LinkedIn
-
Facebook
-
on premises
-
trade shows
-
promotions
-
user generated content
-
Whatsapp
-
blogs
-
Twitter
-
text SMS
-
video
-
Instagram
-
games
-
events
-
omnichannel
-
Slack
-
causes and charity
-
review sites
-
Amazon
-
newsletter
-
print media
-
movies
-
magazine
-
support groups
-
newspaper
-
mass media
-
channel partners
-
Netflix
- See 34 more
-
e-mail
-
phone calls
-
social media
-
mobile
-
offline
-
chat
-
website
-
mobile app
-
point of sale
-
LinkedIn
-
Facebook
-
on premises
-
trade shows
-
promotions
-
user generated content
-
Whatsapp
-
blogs
-
Twitter
-
text SMS
-
video
-
Instagram
-
games
-
events
-
omnichannel
-
Slack
-
causes and charity
-
review sites
-
Amazon
-
newsletter
-
print media
-
movies
-
magazine
-
support groups
-
newspaper
-
mass media
-
channel partners
-
Netflix
- See 34 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
