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Salesforce Inbox vs Channels: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Inbox low Failure Risk for Channels medium
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Comparison Summary

This comparison report of Salesforce Inbox vs. Channels is based on a specific set of business needs and context. The comparison uses 1399 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Inbox and Channels

Salesforce Inbox, Channels, MailTrack, Ebsta, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Inbox covers Advertisement with Website, Communication Management with E-Mail, Engagement Management with E-Mail, Sales Call Management with E-Mail, etc.

Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

"I have a new career and a new way of supporting my family that I probably would not have without Trailhead. " - Mark Tossell

"Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best t...ool. It happens that customers are asking how did we know cause it takes so short to find order numbers, dates, and other details during the call. " - Katarzyna Bilan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Inbox

Focus area

Salesforce Inbox is better than Channels for

Software Failure Risk

  • low

logo Channels

Focus area

Channels is better than Salesforce Inbox for

Software Failure Risk

  • medium

About

Salesforce Inbox | Supercharge sales with productivity apps designed for reps

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Age

1999

2014

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

31

Total Goals
(we found evidences for)

9

4

Top Processes

Evidences indicate better relative satisfaction

advertisement

Read Reviews (58)

Read Reviews (0)

communication management

Read Reviews (52)

Read Reviews (21)

sending & publishing communications

Read Reviews (25)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (23)

Read Reviews (17)

engagement management

Read Reviews (39)

Read Reviews (2)

engaging and following up

Read Reviews (31)

Read Reviews (2)

sales call management

Read Reviews (16)

Read Reviews (39)

meeting management

Read Reviews (16)

Read Reviews (0)

contact list management

Read Reviews (14)

Read Reviews (2)

creating contact list

Read Reviews (7)

Read Reviews (0)

market research

Read Reviews (13)

Read Reviews (0)

products & pricelist management

Read Reviews (5)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (2)

sales document management

Read Reviews (5)

Read Reviews (2)

contract management

Read Reviews (3)

Read Reviews (1)

workflow management

Read Reviews (4)

Read Reviews (5)

social media management

Read Reviews (4)

Read Reviews (7)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (4)

Read Reviews (0)

business development

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (2)

account management

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (4)

rating and review management

Read Reviews (2)

Read Reviews (2)

pipeline management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (1)

Read Reviews (2)

helpdesk management

Read Reviews (1)

Read Reviews (34)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Improve visibility

  • Improve digital and social presence

  • See 6 more

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting