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Salesforce Sales Cloud Einstein vs Kaisa: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Sales Cloud Einstein vs. Kaisa is based on a specific set of business needs and context. The comparison uses 637 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Sales Cloud Einstein and Kaisa

Salesforce Sales Cloud Einstein, and Kaisa belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.

Kaisa focuses on Communication Management with Phone Calls, Campaign Management with Phone Calls, Helpdesk Management with Phone Calls, Digital Marketing with Phone Calls, etc.

"AI also had an immediate impact on the business, increasing the accuracy of our June cash receivables forecast by nearly two-and-a-half times. " - Felisa Palagi

"Freespee was able to provide tracking to our professional users, differentiating sites and attributing leads to a specific action. " - Esteve Jane

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Sales Cloud Einstein

Focus area

Software Failure Risk

  • medium

logo Kaisa

Focus area

Software Failure Risk

  • medium

About

Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.

Custom engagement platform for high-consideration purchases

Age

1999

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

47

38

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction


social media marketing



generation of new leads


social media management


products & pricelist management




contact list management


rating and review management


business development


content management


campaign management


conversion management



sales document management


helpdesk management


workflow management






sales call management




loyalty management


conference call management


Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 6 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • website

  • offline

  • text SMS

  • e-mail

  • promotions

  • point of sale

  • events

  • trade shows

  • video

  • mobile

  • See 8 more
  • phone calls

  • website

  • offline

  • text SMS

  • e-mail

  • promotions

  • point of sale

  • events

  • trade shows

  • video

  • mobile

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting