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Compare Salesforce Sales Cloud vs Merchant Relationship Management

Comparison Summary

For Salesforce Sales Cloud vs Merchant Relationship Management comparison, Our AI algorithm looked at 37391 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Sales Cloud and Merchant Relationship Management to solve their respective business needs.

Pros and cons of Salesforce Sales Cloud and Merchant Relationship Management

Salesforce Sales Cloud is more suited to businesses that require Contact List Management and Engagement Management where as Merchant Relationship Management is focused towards Sales Document Management and Lead Management .

Both Salesforce Sales Cloud and Merchant Relationship Management are CRM software, peers recommend Salesforce Sales Cloud for tracking contacts and contacts history where as Merchant Relationship Management is more known for training & onboarding and helpdesk management .

logo Salesforce Sales Cloud

Focus area

Salesforce Sales Cloud is better than Merchant Relationship Management for

Software Failure Risk

  • medium

logo Merchant Relationship Management

Focus area

Merchant Relationship Management is better than Salesforce Sales Cloud for

Software Failure Risk

  • low

About

Sales Performance Management Software

CRM & Underwriting Platform

Age

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

131

53

Total Goals
(we found evidences for)

22

11

Top Processes

Evidences indicate better relative satisfaction


contact list management

creating contact list


engagement management

engaging and following up

engaging with scheduling & cadence




communication management

sending & publishing communications

tracking & monitoring communications


sales document management

proposal & quote management




generation of new leads



campaign management

campaign monitoring

campaign analytics



social media management

social media analytics

monitoring social media

managing social media account

scheduling post to social media

engaging on social media


training & onboarding


relationship management


pipeline management


sales call management

meeting management


customer case management



business development


customer feedback management

measuring customer satisfaction

measuring net promoter score



knowledge management

creating knowledge base


products & pricelist management


conversion management


content management

content publishing

searching for content


opportunity management



competitive intelligence


lifetime value management




loyalty management

identify target customers

customise loyalty program


lead qualification: technographic

lead qualification: demographic







rating and review management


community building


sales review & feedback


performance management


follower management



promotion management




social media marketing



discount management


revenue cycle management


billing and invoice management





courses & assessment

create learning path





advocacy management




international marketing


personalized marketing


community marketing




relationship marketing


motivation management




conference call management


trade show marketing


sales quota management


license management


touchpoint management


subscription management



distribution management


payment management


calendar management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve efficiency

  • Improve ROI

  • Improve stakeholder relations

  • Scale best practices

  • Improve visibility

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Manage risk

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Improve consistency

  • Shorten ramp up time

  • Establish thought leadership

  • Increase average basket value

  • Improve navigation

  • See 19 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Manage risk

  • Improve efficiency

  • Improve visibility

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Reduce bounce

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more
  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting