Salesforce Sales Cloud Overview

Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Use Cases

Customers recommend Contact List Management, Engagement Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Salesforce Sales Cloud.

Other use cases:

  • Workflow Management
  • Communication Management
  • Sales Document Management
  • Helpdesk Management
  • Lead Management
  • Generation Of New Leads
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Sales Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Grow Market Share
  • Improve Efficiency
  • Improve ROI
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Improve Visibility
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Brand Engagement
  • Launch New Products
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Consistency
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Increase Average Basket Value
  • Improve Navigation
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Salesforce Sales Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Sales Cloud's features include Dashboard, Personalization, Recording, etc. and Salesforce Sales Cloud support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Salesforce Sales Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer." - Patrick Spence

Salesforce Sales Cloud, Pipedrive, HubSpot CRM, Zoho CRM, Sugar CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Sales Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Salesforce Sales Cloud is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Salesforce Sales Cloud Use Cases

Why is Salesforce Sales Cloud the best choice for Contact List Management?

Why is Salesforce Sales Cloud the best choice for Engagement Management?

What makes Salesforce Sales Cloud ideal for Lead Tracking?

What solutions does Salesforce Sales Cloud provide for Workflow Management?

How does Salesforce Sales Cloud facilitate Communication Management?

91+ more Business Use Cases

88 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud solved their CRM needs. Cuspera uses 35687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Salesforce Sales Cloud testimonial

Patrick Spence

CEO

Sonos

There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence
Salesforce Sales Cloud testimonial

Arvind Krishna

Chairman & CEO

IBM

Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? Testimonial By Arvind Krishna
Salesforce Sales Cloud testimonial

Samuel Dall’Agnol

IT Director

Globoplay

The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to make sure we are making a good decision. Testimonial By Samuel Dall’Agnol
CUSTOMERS TESTIMONIALS
Salesforce Sales Cloud testimonial

Patrick Spence

CEO

Sonos

There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence
Salesforce Sales Cloud testimonial

Arvind Krishna

Chairman & CEO

IBM

Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? Testimonial By Arvind Krishna
Salesforce Sales Cloud testimonial

Samuel Dall’Agnol

IT Director

Globoplay

The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to make sure we are making a good decision. Testimonial By Samuel Dall’Agnol

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Sales Cloud case study
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CASE STUDY Loopio

Loopio fast-tracks growth and RFPs with Salesforce

Read More
Salesforce Sales Cloud case study
Mechanical or Industrial Engineering
Mechanical or Industrial Engineering
Case Study KONE

Learn how working with a Technical Account Manager helped KONE deliver innovation faster and streamline its platform operations.

Read More
Salesforce Sales Cloud case study
Consumer Electronics
Consumer Electronics
Case Study Sonos

Learn how Sonos adapted to customer needs during the pandemic with one integrated platform.

Read More

Video

How to Use Enablement Reports & Dashboards in Sales Cloud | Salesforce

Video Thumbnail

Frequently Asked Questions(FAQ)

for Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts.

It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.

It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.

What is Salesforce Sales Cloud used for?

Salesforce Sales Cloud is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Contact List Management, Engagement Management and Lead Tracking .

What are the top features of Salesforce Sales Cloud?

Dashboard, Personalization and Recording are some of the top features of Salesforce Sales Cloud.

Who uses Salesforce Sales Cloud?

Salesforce Sales Cloud is used by Computer Software, Information Technology And Services and Education among other industries.

What are Salesforce Sales Cloud alternatives?

Pipedrive, HubSpot CRM, Zoho CRM and Sugar CRM are popular alternatives for Salesforce Sales Cloud.

Where is Salesforce Sales Cloud located?

Salesforce Sales Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Sales Cloud for contact list management and engagement management

Salesforce Sales Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (63)
Analytics

4.24/5 ★

Read Reviews (776)
Custom Reports

3.62/5 ★

Read Reviews (5873)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (63)
Analytics

4.24/5 ★

Read Reviews (776)
Custom Reports

3.62/5 ★

Read Reviews (5873)

Software Failure Risk Guidance

?

for Salesforce Sales Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Sales Cloud

Salesforce, Inc. News

HCLTech joins Salesforce as an Agentforce Partner to drive agentic AI innovation - CRN

HCLTech partners with Salesforce to enhance AI innovation through the Agentforce program.

23/01/2025 - source

HCLTech gets added to Salesforce's AI agent initiative - Techcircle

HCLTech joins Salesforce's AI agent initiative to help financial services clients use AI agents and modernize SaaS applications. The partnership aims to enhance member engagement and efficiency at PenFed Credit Union.

23/01/2025 - source

Salesforce Bids Farewell to Einstein Copilot, Now It's Just Another Agent - CX Today

Salesforce has retired its Einstein Copilot, a conversational AI assistant, surprising many users. This change was highlighted by Ashish Agarwal, a Salesforce Architect, on LinkedIn.

15/01/2025 - source

Salesforce, Inc. Feeds

Salesforce director named chief of operations, finance | CFO Dive

Salesforce appointed Robin Washington as the new Chief Operating and Financial Officer, effective March 21, with Brian Millham retiring on May 1 after a 25-year career.

05/02/2025 - source

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

05/02/2025 - source

Salesforce Inc (CRM) Announces Leadership Transition with Robin - GuruFocus

Salesforce Inc (CRM) announces a leadership transition involving Robin.

05/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO