Comparison Summary
This comparison report of Salesforce Service Cloud vs. Clientsuccess is based on a specific set of business needs and context. The comparison uses 12777 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and Clientsuccess
Salesforce Service Cloud, Clientsuccess, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
Clientsuccess focuses on Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than Clientsuccess for
Software Failure Risk
Clientsuccess
Focus area
Clientsuccess is better than Salesforce Service Cloud for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
ClientSuccess: Customer Success Management Software
Age
1999
2014
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
109
63
Total Goals
(we found evidences for)
18
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
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Manage risk
- See 15 more
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Enhance customer relationships
-
Scale best practices
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Increase customer life time value
-
Improve ROI
-
Establish thought leadership
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Grow market share
-
Improve stakeholder relations
-
Improve consistency
-
Improve efficiency
-
Improve digital and social presence
-
Manage risk
- See 11 more
Top Channels
Channels Used
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e-mail
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phone calls
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website
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offline
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on premises
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video
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user generated content
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blogs
-
mobile
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mobile app
-
games
-
chat
-
social media
-
review sites
-
G2crowd
- See 12 more
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e-mail
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phone calls
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website
-
offline
-
on premises
-
video
-
user generated content
-
blogs
-
mobile
-
mobile app
-
games
-
chat
-
social media
-
review sites
-
G2crowd
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
