Clientsuccess Overview

ClientSuccess redefines customer success management with its intuitive software platform. Designed for ease of use and rapid implementation, it helps businesses reduce churn and boost customer revenue. The platform offers robust customer journey management, leveraging insights and analytics to provide actionable data. AI and automation enhance efficiency, while features like customer onboarding and a dedicated customer portal improve user engagement. ClientSuccess stands out by delivering a seamless experience, making it a top choice for organizations seeking to optimize customer relationships and drive growth.

Use Cases

Customers recommend Engagement Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using Clientsuccess.

Other use cases:

  • Coaching
  • Contact List Management
  • Customer Feedback Management
  • Communication Management
  • Workflow Management
  • Playbook Creation
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Clientsuccess.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Increase Customer Life Time Value
  • Improve ROI
  • Establish Thought Leadership
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Manage Risk
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Clientsuccess Use-Cases and Business Priorities: Customer Satisfaction Data

Clientsuccess works with different mediums / channels such as E-Mail. Offline. and On Premises.

Clientsuccess's features include Alerts: Popups & Notifications, Ticketing, Dashboard, etc. and Clientsuccess support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Clientsuccess analytics capabilities include Analytics, and Custom Reports.

Reviews

"...-Tasks, to dos, and SuccessCycles help me stay on a regular cadence with my customers...." Peer review by Priscilla Z., Computer Software

Clientsuccess, NinjaOne (formerly NinjaRMM), Cayzu Help Desk, Service Creatio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ClientSuccess is the top-rated CSM software for reducing churn and increasing customer revenue. It is noted for its ease of use and quick implementation.

Popular Business Setting

for Clientsuccess

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Clientsuccess is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Clientsuccess Customer wins, Customer success stories, Case studies

What solutions does Clientsuccess provide for Engagement Management?

How does Clientsuccess address your Onboarding Challenges?

What Are the key features of Clientsuccess for Contract Management?

What Are the key features of Clientsuccess for Coaching?

How efficiently Does Clientsuccess manage your Contact List Management?

26 buyers and buying teams have used Cuspera to assess how well Clientsuccess solved their Help Desk needs. Cuspera uses 2022 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

AddShoppers - Marketing And Advertising

ClientSuccess helped AddShoppers improve customer retention. AddShoppers had trouble tracking customer health and risk. They used ClientSuccess to get a full view of each account and set up alerts fo...r accounts at risk. Logo retention increased from 85% to 93%. Revenue retention grew from 90% to 103%. The customer success team became a profit center. AddShoppers did not lose any key accounts flagged as high risk.

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Beyond Insurance - Insurance

ClientSuccess helped Beyond Insurance cut client adoption time from 1.5 years to 6 months. Before, they used Outlook and Excel to manage data and client engagement. With ClientSuccess, they organized... data, tracked client health, and managed the customer journey. The platform made it easy for their small team to check in with clients and keep everyone on the same page. Beyond Insurance now delivers a better, faster experience to its network of agencies.

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EveryoneSocial

ClientSuccess helped EveryoneSocial improve their client success operations. Chris Hecklinger, senior director of client success at EveryoneSocial, shared his experience in a video. The platform supp...orts customer journey management, insights and analytics, AI and automation, and customer onboarding. The case highlights how ClientSuccess streamlines workflows and delivers value. No specific metrics or numbers are mentioned in the content.

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MURAL - Computer Software

ClientSuccess helped MURAL save time by reducing customer data gathering from 2 hours to 15 minutes. The Customer Success team used ClientSuccess to manage lifecycle stages, tasks, and reminders for ...many customers. The platform improved visibility, standardization, and internal collaboration. MURAL now tracks customer health and manages renewals more efficiently. The team can focus more on strategic work and less on manual planning.

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Plum Voice - Information Technology And Services

ClientSuccess helped Plum Voice reduce customer churn by 70%. Plum Voice needed better ways to manage customer communication and prevent churn. They switched from Salesforce to ClientSuccess for cust...omer success management. ClientSuccess provided tools for lifecycle management, SuccessCycles, and Customer Pulse. These features helped Plum Voice create regular communication, track customer goals, and identify at-risk accounts. As a result, Plum Voice improved customer relationships and kept more customers.

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SmashFly

ClientSuccess helped SmashFly improve their customer experience. Ted Ruscitti, Chief Customer Officer at SmashFly, shared his story in a video. The platform provided insights and analytics, customer ...journey management, and automation. SmashFly used ClientSuccess to manage customer workflows and onboarding. The case highlights the value of streamlined customer management with ClientSuccess.

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Frequently Asked Questions(FAQ)

for Clientsuccess

What is Clientsuccess used for?

Clientsuccess is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Onboarding and Contract Management .

What are the top features of Clientsuccess?

Alerts: popups & Notifications, Ticketing and Dashboard are some of the top features of Clientsuccess.

Who uses Clientsuccess?

Clientsuccess is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Clientsuccess alternatives?

NinjaOne (Formerly NinjaRMM), Cayzu Help Desk, Service Creatio and Qminder are popular alternatives for Clientsuccess.

Where is Clientsuccess located?

Clientsuccess is headquartered at 2901 W Bluegrass Blvd, Ste 420, Lehi UT 84043.
lightning

Peers used Clientsuccess for engagement management and onboarding

Clientsuccess Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (98)
Custom Reports

3.49/5 ★

Read Reviews (200)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (98)
Custom Reports

3.49/5 ★

Read Reviews (200)

Software Failure Risk Guidance

?

for Clientsuccess

Overall Risk Meter

Low Medium High

Top Failure Risks for Clientsuccess

ClientSuccess, Inc. News

M&A

ClientSuccess Acquires Product Signals to Transform Product Feedback into Actionable ...

ClientSuccess has acquired Product Signals to enhance product feedback and improve collaboration among post-sales teams.

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ClientSuccess, Inc. Profile

Company Name

ClientSuccess, Inc.

Company Website

https://www.clientsuccess.com/

Year Founded

2014

HQ Location

2901 W Bluegrass Blvd, Ste 420, Lehi UT 84043

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED