Comparison Summary
This comparison report of Salesforce Service Cloud vs. freshstatus is based on a specific set of business needs and context. The comparison uses 10866 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and freshstatus
Salesforce Service Cloud, freshstatus, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
freshstatus focuses on Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.
"I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. " - Jane Moran
"Freshstatus is incredibly easy to configure. The product is very easy to implement and maintain. " - Wayne Breau
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than freshstatus for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Incident Management to Manage Incidents and Maintenances
Age
1999
2010
Financials
IPO
SERIES H
Business Need
Total Processes
(we found evidences for)
109
7
Total Goals
(we found evidences for)
18
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Improve stakeholder relations
-
Improve ROI
-
Scale best practices
-
Improve brand engagement
-
Improve digital and social presence
-
Improve efficiency
-
Build brand awareness
-
Launch new products
-
Shorten ramp up time
-
Improve visibility
-
Enter new markets internationally or locally
-
Grow market share
-
Increase average basket value
-
Manage risk
- See 15 more
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Acquire customers
-
Enhance customer relationships
-
Build brand awareness
Top Channels
Channels Used
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website
-
website
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
