Comparison Summary
This comparison report of Salesforce Service Cloud vs. Helpshift is based on a specific set of business needs and context. The comparison uses 14504 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and Helpshift
Salesforce Service Cloud, Helpshift, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
Helpshift focuses on Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer. " - Patrick Spence
"Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. " - Cassandra Beasley
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than Helpshift for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Automate your customer service funnel and transform your support organization with AI-powered case management
Age
1999
2011
Financials
IPO
SERIES C
Business Need
Total Processes
(we found evidences for)
109
52
Total Goals
(we found evidences for)
18
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
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Manage risk
- See 15 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
-
Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
-
Enter new markets internationally or locally
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Build brand awareness
- See 11 more
Top Channels
Channels Used
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mobile
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offline
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on premises
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e-mail
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phone calls
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website
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chat
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games
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social media
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point of sale
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mobile app
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blogs
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user generated content
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video
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text SMS
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promotions
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Facebook
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Whatsapp
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omnichannel
- See 16 more
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mobile
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offline
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on premises
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e-mail
-
phone calls
-
website
-
chat
-
games
-
social media
-
point of sale
-
mobile app
-
blogs
-
user generated content
-
video
-
text SMS
-
promotions
-
Facebook
-
Whatsapp
-
omnichannel
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
