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Salesforce Service Cloud vs Helpshift: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Service Cloud vs. Helpshift is based on a specific set of business needs and context. The comparison uses 14504 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Service Cloud and Helpshift

Salesforce Service Cloud, Helpshift, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.

Helpshift focuses on Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.

"Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. " - Mk Getler

"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive... in CX and pass them on to the responsible teams for visibility " - Bárbara Borba Moraes

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Service Cloud

Focus area

Salesforce Service Cloud is better than Helpshift for

Software Failure Risk

  • medium

logo Helpshift

Focus area

Helpshift is better than Salesforce Service Cloud for

Software Failure Risk

  • low

About

Service Cloud: Customer Support & Call Centre Software

Automate your customer service funnel and transform your support organization with AI-powered case management

Age

1999

2011

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

109

52

Total Goals
(we found evidences for)

18

14

Top Processes

Evidences indicate better relative satisfaction



customer case management


engagement management

engaging and following up



knowledge management

creating knowledge base


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


sales document management

contract management

proposal & quote management



customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media

scheduling post to social media

monitoring social media

managing social media account



campaign management

campaign monitoring

campaign analytics


training & onboarding


sales call management


relationship management


content management


generation of new leads


community building


lifetime value management





account management


loyalty management

customise loyalty program

identify target customers


touchpoint management



rating and review management


products & pricelist management


business development



revenue cycle management





competitive intelligence


follower management


lead qualification

lead qualification: technographic


opportunity management


channel management


sales review & feedback




performance management


social media marketing


conference call management



conversion management




pipeline management


segmentation and targeting



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve stakeholder relations

  • Improve ROI

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Launch new products

  • Shorten ramp up time

  • Improve visibility

  • Enter new markets internationally or locally

  • Grow market share

  • Increase average basket value

  • Manage risk

  • See 15 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more

Top Channels

Channels Used

  • mobile

  • offline

  • on premises

  • e-mail

  • phone calls

  • website

  • chat

  • games

  • social media

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • video

  • text SMS

  • promotions

  • Facebook

  • Whatsapp

  • omnichannel

  • See 16 more
  • mobile

  • offline

  • on premises

  • e-mail

  • phone calls

  • website

  • chat

  • games

  • social media

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • video

  • text SMS

  • promotions

  • Facebook

  • Whatsapp

  • omnichannel

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting