Comparison Summary
This comparison report of Salesforce Service Cloud vs. Kayako is based on a specific set of business needs and context. The comparison uses 14861 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and Kayako
Salesforce Service Cloud, Kayako, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future. " - Tuomas Pyyhtia
"A great resource that unveils a simple yet powerful system to help you with one of the most important tasks as head of customer support: choosing and hiring the right talent for your team Luis Hernandez, VP of Customer Success at Geckoboard Hiring t...he right team member for your company is crucial, and Kayako knows that the perfect hire can really have a positive impact on the whole company and your customers. " - Brittany Ferguson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than Kayako for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Help Desk Software Kayako Unified Customer Service Software
Age
1999
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
109
57
Total Goals
(we found evidences for)
18
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
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Manage risk
- See 15 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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chat
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e-mail
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website
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user generated content
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blogs
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social media
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phone calls
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mobile
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support groups
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mobile app
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offline
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Twitter
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Facebook
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point of sale
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on premises
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promotions
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video
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causes and charity
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trade shows
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coupons
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omnichannel
- See 18 more
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chat
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e-mail
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website
-
user generated content
-
blogs
-
social media
-
phone calls
-
mobile
-
support groups
-
mobile app
-
offline
-
Twitter
-
Facebook
-
point of sale
-
on premises
-
promotions
-
video
-
causes and charity
-
trade shows
-
coupons
-
omnichannel
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
