Comparison Summary
This comparison report of Salesforce Service Cloud vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 11185 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and SAP Service Cloud
Salesforce Service Cloud, SAP Service Cloud, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
"Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? " - Arvind Krishna
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than SAP Service Cloud for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Service Cloud with experiences and resolutions across channels.
Age
1999
1972
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
109
44
Total Goals
(we found evidences for)
18
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
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Manage risk
- See 15 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
-
Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
-
user generated content
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blogs
-
social media
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point of sale
-
events
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trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
