Comparison Summary
This comparison report of Salesforce Service Cloud vs. Shopify is based on a specific set of business needs and context. The comparison uses 61115 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and Shopify
Salesforce Service Cloud, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk, whereas Shopify, WooCommerce, BigCommerce, etc., belong to a category of solutions that help E-Commerce Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
Shopify focuses on Advertisement with Social Media, Engagement Management with Offline, Helpdesk Management, Social Media Management with Social Media, etc.
"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. " - Adam Lavezzo
"To be able to grow year-on-year is pretty exciting and to know you’re on a platform that can sustain that is a huge relief. Shopify Plus offers a lot more infrastructure, support, and benefits. It's nice to be able to never have to think about your ...platform as the obstacle or platform as the challenge. There’s nothing that can’t be done on Shopify. I’m pretty much ‘Shopify ride-or-die.' " - Jennifer Peters
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than Shopify for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
E-commerce software that enables business from anywhere, with tools that find customers, drive sales and manage all the other business activities.
Age
1999
2004
Financials
IPO
SERIES C
Business Need
Total Processes
(we found evidences for)
109
146
Total Goals
(we found evidences for)
18
22
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
-
Increase sales & revenue
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Improve internal communications
-
Improve stakeholder relations
-
Improve ROI
-
Scale best practices
-
Improve brand engagement
-
Improve digital and social presence
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Improve efficiency
-
Build brand awareness
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Launch new products
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Shorten ramp up time
-
Improve visibility
-
Enter new markets internationally or locally
-
Grow market share
-
Increase average basket value
-
Manage risk
- See 15 more
-
Acquire customers
-
Increase sales & revenue
-
Enhance customer relationships
-
Improve digital and social presence
-
Build brand awareness
-
Enter new markets internationally or locally
-
Scale best practices
-
Grow market share
-
Improve brand engagement
-
Launch new products
-
Improve ROI
-
Increase customer life time value
-
Improve efficiency
-
Increase average basket value
-
Improve internal communications
-
Improve stakeholder relations
-
Reduce bounce
-
Improve consistency
-
Establish thought leadership
-
Improve navigation
-
Improve visibility
-
Manage risk
- See 19 more
Top Channels
Channels Used
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social media
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offline
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point of sale
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website
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promotions
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e-mail
-
Facebook
-
user generated content
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blogs
-
coupons
-
Instagram
-
mobile
-
phone calls
-
chat
-
review sites
-
Amazon
-
video
-
mobile app
-
trade shows
-
newsletter
-
display advertisement
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on premises
-
eBay
-
Snapchat
-
Twitter
-
Pinterest
-
Facebook page
-
omnichannel
-
text SMS
-
events
-
games
-
support groups
-
print media
-
channel partners
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Slack
-
magazine
-
mass media
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Facebook at work
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LinkedIn
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television
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Youtube
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Skype
-
mobile ads
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Netflix
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out of home
-
billboards
-
radio
-
newspaper
-
movies
-
causes and charity
-
Whatsapp
- See 48 more
-
social media
-
offline
-
point of sale
-
website
-
promotions
-
e-mail
-
Facebook
-
user generated content
-
blogs
-
coupons
-
Instagram
-
mobile
-
phone calls
-
chat
-
review sites
-
Amazon
-
video
-
mobile app
-
trade shows
-
newsletter
-
display advertisement
-
on premises
-
eBay
-
Snapchat
-
Twitter
-
Pinterest
-
Facebook page
-
omnichannel
-
text SMS
-
events
-
games
-
support groups
-
print media
-
channel partners
-
Slack
-
magazine
-
mass media
-
Facebook at work
-
LinkedIn
-
television
-
Youtube
-
Skype
-
mobile ads
-
Netflix
-
out of home
-
billboards
-
radio
-
newspaper
-
movies
-
causes and charity
-
Whatsapp
- See 48 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
