Comparison Summary
This comparison report of Salesforce Service Cloud vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 15838 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and Spiceworks IT Help Desk
Salesforce Service Cloud, Spiceworks IT Help Desk, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.
"Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. " - Mk Getler
"My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free! " - Christy Burnett
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than Spiceworks IT Help Desk for
Software Failure Risk
Spiceworks IT Help Desk
Focus area
Spiceworks IT Help Desk is better than Salesforce Service Cloud for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Cloud Help desk software for IT
Age
1999
Financials
IPO
Business Need
Total Processes
(we found evidences for)
109
52
Total Goals
(we found evidences for)
18
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
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Manage risk
- See 15 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Establish thought leadership
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Scale best practices
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Improve efficiency
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Improve ROI
- See 4 more
Top Channels
Channels Used
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
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point of sale
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mobile
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display advertisement
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mobile app
- See 9 more
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
-
point of sale
-
mobile
-
display advertisement
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mobile app
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
