Spiceworks IT Help Desk Overview
Spiceworks IT Help Desk software offers cloud-based ticket management with AI-driven insights for IT professionals. It facilitates efficient problem tracking, user verification, and performance metrics.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using Spiceworks IT Help Desk.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Spiceworks IT Help Desk.
Spiceworks IT Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Spiceworks IT Help Desk works with different mediums / channels such as E-Mail. and Phone Calls.
Spiceworks IT Help Desk's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and Spiceworks IT Help Desk support capabilities include Phone Support, Chat Support, Email Support, etc. also Spiceworks IT Help Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targe...ted ticket submission forms for many scenarios. This ensures that we capture all of the info we need to act on the request." - Ben Rise
Spiceworks IT Help Desk, SysAid, Issuetrak, Track-It!, Jitbit Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Spiceworks IT Help Desk
Top Industries
- Education
- Information Technology and Services
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Spiceworks IT Help Desk is popular in Education, Information Technology And Services, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Spiceworks IT Help Desk Use Cases
How can Spiceworks IT Help Desk enhance your Helpdesk Management process?
How can Spiceworks IT Help Desk enhance your Knowledge Management process?
How efficiently Does Spiceworks IT Help Desk manage your Communication Management?
How does Spiceworks IT Help Desk address your Advertisement Challenges?
37+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Spiceworks IT Help Desk solved their Help Desk needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. Th...is ensures that we capture all of the info we need to act on the request. |
|
Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support. Testimonial By Adam Griggs |
|
My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free! Testimonial By Christy Burnett |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ben Rise |
I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. Th...is ensures that we capture all of the info we need to act on the request. |
|
Adam Griggs Senior IT Specialist ESCO Group |
Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support. Testimonial By Adam Griggs |
|
Christy Burnett |
My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free! Testimonial By Christy Burnett |
Frequently Asked Questions(FAQ)
for Spiceworks IT Help Desk
What is Spiceworks IT Help Desk?
Spiceworks IT Help Desk helps IT professionals, to manage an internal IT help desk and a business more effectively. It helps to handle tickets in just a few minutes with the help of free help desk software on the server or in the cloud, comprehend team dynamics, and explain the value to the company using AI technology and unique insights into the market to connect IT pros with the right experts, tools, and information when they need it most. Also, connects tech brands with in-market buyers at the right time.
Its advantages are the ability to maintain a close eye on IT problems and duties and the use of custom fields to track precisely what is required to keep things running smoothly. To gather the information required, submit tickets and monitor progress. Integrate with Active Directory to add end users, verify their identity in the portal, and assign them to tickets automatically. Auto-assign tickets to the experts and view team performance metrics at-a-glance with the dashboard.
What is Spiceworks IT Help Desk used for?
What are the top features of Spiceworks IT Help Desk?
Who uses Spiceworks IT Help Desk?
What are Spiceworks IT Help Desk alternatives?
Where is Spiceworks IT Help Desk located?
Peers used Spiceworks IT Help Desk for helpdesk management and knowledge management
Spiceworks IT Help Desk Competitors
Spiceworks IT Help Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (446) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (446) |
Software Failure Risk Guidance
?for Spiceworks IT Help Desk
Overall Risk Meter
Top Failure Risks for Spiceworks IT Help Desk
Spiceworks Feeds
Atlassian Releases Patches for Critical Vulnerabilities in Server and Data Center Products
Atlassian has released patches for high-severity vulnerabilities in its Jira, Confluence, Bitbucket, and Bamboo server and data center products. Learn more about the flaws and the risks they pose to users.
The post Atlassian Releases Patches for Critical Vulnerabilities in Server and Data Center Products appeared first on Spiceworks Inc.
Critical Security Alerts: Impact on Juniper Networks, D-Link, and GitLab Products and Services
This roundup covers the latest critical security flaws impacting D-Link and Juniper Networks routers and GitLab CI/CD pipelines. Find out more about the threats and recommendations for risk mitigation.
The post Critical Security Alerts: Impact on Juniper Networks, D-Link, and GitLab Products and Services appeared first on Spiceworks Inc.
Critical OpenSSH Server Vulnerability Allows Remote Code Execution
OpenSSH maintainers have patched a critical vulnerability that could allow unauthenticated remote code execution on servers. Find out more about the flaw and its implications for glibc-based Linux systems.
The post Critical OpenSSH Server Vulnerability Allows Remote Code Execution appeared first on Spiceworks Inc.
Spiceworks Profile
Company Name
Spiceworks
Company Website
https://www.spiceworks.com/HQ Location
3700 N Capital of Texas Hwy, 100, Austin, TX 78746, US
Social
Get a personalised risk report for Spiceworks IT Help Desk
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Spiceworks IT Help Desk may get in touch with you regarding your request.
Request Custom Quote
Spiceworks will get in touch with you regarding your request.