Guiding you to choose between Salesforce Service Cloud vs. ThinkOwl: 2024

Comparison Summary

Salesforce Service Cloud: Salesforce-Service-Cloud enables customer service teams with AI-powered software solutions. Efficient and scalable service is created for customers to love.

ThinkOwl: ThinkOwl automates customer service with AI to enhance personalization and speed. Custom solutions improve customer support management through prolific features.

Salesforce Service Cloud and ThinkOwl: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce Service Cloud and ThinkOwl

How can Salesforce Service Cloud and ThinkOwl enhance your Helpdesk Management process?

Salesforce Service Cloud and Thinkowl are both helpdesk management tools that help businesses organize and manage customer support. Salesforce Service Cloud offers features like email ticketing, integration with social media, and workflow automation. Thinkowl focuses on artificial intelligence (AI) and integrates with other tools to provide automated replies and a unified inbox. Salesforce Service Cloud has a wider range of features, but Thinkowl emphasizes AI-driven customer service.

"...The users who use service cloud manage customer support, cases, and use it for knowledge management...." Peer review by Hans Hong, Technical Support Manager, Videojet Technologies

"...If the problem persists, please drop us an email at ask@thinkowl.com and our support team will help you resolve the issue. ..." ThinkOwl

How can Salesforce Service Cloud and ThinkOwl optimize your Customer Case Management Workflow?

Salesforce Service Cloud and Thinkowl both manage customer cases. Salesforce Service Cloud is integrated with a CRM and provides a comprehensive set of features including reporting and dashboards, while Thinkowl emphasizes automation, workflow design, and AI-powered case management. Thinkowl offers a self-service portal, while Salesforce Service Cloud's interface is considered outdated by some users.

"...Best Service App in the Market, Lot of Features Call Center Telephonic Integration, Live Agent, Email to Case , Web too Case, SLA Management , Service Console ...." Peer review by Consultant

"...ThinkOwl's AI recognizes and automatically extracts relevant customer and case data. ..." Product Feature Updates

How can Salesforce Service Cloud and ThinkOwl optimize your Engagement Management Workflow?

Salesforce Service Cloud and Thinkowl both allow businesses to engage with customers across multiple platforms, including email, social media, and live chat. Salesforce Service Cloud enables organizations to track customer interactions and follow-up activities. Thinkowl uses AI to analyze customer interactions and provide personalized self-service support.

"...It has made interacting with customers much easier and more fun - it has also helped us keep organized records...." Peer review by Denece J

"...ThinkOwl is an artificial intelligence (AI)-based platform which collects and analyzes customer interactions across different channels such as email, live chat, instant message, Facebook and Twitter...." Peer review

What makes Salesforce Service Cloud and ThinkOwl ideal for Workflow Management?

Salesforce Service Cloud and Thinkowl both allow users to design and automate workflows. Salesforce Service Cloud focuses on streamlining workflows for customer support, order processing, and internal operations. Thinkowl, on the other hand, emphasizes intelligent workflows that automate routine tasks, assign cases to experts, and provide real-time data insights. Salesforce Service Cloud offers a wider range of customization options, while Thinkowl focuses on user-friendly design and ease of use.

"...The support and trained administrators can help you create the workflows you need to make your business thrive...." Peer review by Val Stow

"...The best part: You can easily design workflows to manage cases thereby reducing handling time from days to minutes. ..." Customer Case Management

How does Salesforce Service Cloud and ThinkOwl facilitate Knowledge Management?

Salesforce Service Cloud and Thinkowl both offer knowledge management features. Salesforce Service Cloud's knowledge base is integrated with its case management system, allowing users to easily access and share knowledge articles. Thinkowl's knowledge base is more focused on document management, offering features such as configurable dashboards and multiple service desks. While Thinkowl limits document size, Salesforce Service Cloud provides a more robust platform for sharing and managing knowledge, but may require more effort for navigation.

"...Implement full Service Cloud for company including: - Case Management, - Support Process Automation - SLA with Entitlement, - Milestones, - Campaign Management, - Knoweldge Articles & FAQ Implementation - CTI - Mass Email - Service Cloud Console and Feedback tracking the conversation between the client and CC team - Solution, Knowledge Base and topic, auto recommend - Om-ni Channel - Milestones & SLA monitoring - Approval Processes - Very good and easy to implementation for basic functionalities for Case Management & Customer Service including SLA monitoring, reduce a lot of Email communication, can track email conversation of CC team with client, integrate the Knowledge base to manage solution, Beautiful and easy to navigate through Service Cloud Console but quite challenge for new users to implement and setup the console without the help from Consultant..." Peer review by Qui C., Information Technology and Services