Guiding you to choose between Salesforce Service Cloud vs. Zendesk For Service: 2024

Comparison Summary

Salesforce Service Cloud: Salesforce-Service-Cloud enables customer service teams with AI-powered software solutions. Efficient and scalable service is created for customers to love.

Zendesk For Service: Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.

Salesforce Service Cloud and Zendesk For Service: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce Service Cloud and Zendesk For Service

How can Salesforce Service Cloud and Zendesk For Service enhance your Helpdesk Management process?

Salesforce Service Cloud and Zendesk For Service are similar in that they both provide helpdesk ticketing systems and call center features to manage customer queries. They differ in that Salesforce Service Cloud is more focused on automating workflows and integrating with existing systems, while Zendesk For Service emphasizes live chat and has a more comprehensive reporting system. Both tools have limitations, such as Salesforce Service Cloud's limited customization options and Zendesk For Service's higher cost.

"...our support center agents were able to respond to emails and log call notes.multiple channels can be integrated, including social media posts...." Peer review by Meagan McKinnon, Transportation/Trucking/Railroad

"...What we liked most about using zendesk was its call center organization system, which is quite customizable at our convenience...." Peer review by Erick C, Sales Manager, Retail

What solutions does Salesforce Service Cloud and Zendesk For Service provide for Engagement Management?

Salesforce Service Cloud and Zendesk For Service both provide tools for engaging with customers through various channels, such as email, social media, and knowledge bases. Salesforce Service Cloud focuses on capturing data and analytics, while Zendesk For Service emphasizes ease of use and customization. Salesforce Service Cloud is known for its robust platform but requires extensive effort for changes and integration with other systems. Zendesk For Service offers a more streamlined experience with a focus on customer interaction.

"...We are able to separate the different forms of customer interaction we have...." Peer review by Alana P, Director Of Operations, Apparel & Fashion

"...Zendesk chat allows us to embed a chat widget on our site, and when someone visits the website, we get a chance to engage them via a live chat...." Peer review by Martha W, Web developer

How can Salesforce Service Cloud and Zendesk For Service optimize your Knowledge Management Workflow?

Salesforce Service Cloud and Zendesk For Service both provide knowledge management features. Salesforce Service Cloud allows users to create a knowledge base that can be accessed through a customer portal, while Zendesk For Service offers a help center with knowledge base management tools. Salesforce Service Cloud excels in knowledge base integration with cases, enabling knowledge sharing and consistency, while Zendesk For Service offers limited knowledge management tools and lacks suggestions for the knowledge base.

"...They have dynamic knowledge base, easy API Integration, Social media integration, live web chat support, good dashboard, workflow and approval automation...." Peer review by User

"...I truly enjoyed setting up our support process through Zendesk including calls, emails, macros and knowledge base...." Peer review by Rue M., Technical Support, Information Services

How can Salesforce Service Cloud and Zendesk For Service enhance your Workflow Management process?

Salesforce Service Cloud and Zendesk For Service both allow for the creation of workflows to manage customer interactions. Salesforce Service Cloud enables the design of complex workflows for various internal and external scenarios, while Zendesk For Service focuses on simplifying workflows through an easy-to-use interface. Both tools offer features to streamline processes and improve efficiency, but Salesforce Service Cloud provides more extensive customization options and automation capabilities. A limitation of Salesforce Service Cloud is that workflow options are limited by the licensing level.

"...The team needed a rapidly deployed customer service desk solution that could handle a variety of customer types with specific needs and handling workflows...." Peer review by Zach M., Education

"...Being able to link emails and phone calls simultaneously helps increase work flow...." Peer review by Elijah A, Software Support Technician, Real Estate

Salesforce Service Cloud in Action: Unique Use Cases

How efficiently Does Salesforce Service Cloud manage your Customer Case Management?

Zendesk For Service in Action: Unique Use Cases

What Are the key features of Zendesk For Service for Customer Feedback Management?

Salesforce Service Cloud

About

Service Cloud: Customer Support & Call Centre Software

Customer service solution that’s easy to use and scales with your business

Age

1999

2007

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between Salesforce Service Cloud vs. Zendesk For Service: 2024

Comparison Summary

Salesforce Service Cloud

Focus area

Salesforce Service Cloud is better than Zendesk For Service for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zendesk For Service

Focus area

Zendesk For Service is better than Salesforce Service Cloud for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Salesforce Service Cloud and Zendesk For Service: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce Service Cloud and Zendesk For Service

How can Salesforce Service Cloud and Zendesk For Service enhance your Helpdesk Management process?

What solutions does Salesforce Service Cloud and Zendesk For Service provide for Engagement Management?

How can Salesforce Service Cloud and Zendesk For Service optimize your Knowledge Management Workflow?

How can Salesforce Service Cloud and Zendesk For Service enhance your Workflow Management process?

Salesforce Service Cloud in Action: Unique Use Cases

How efficiently Does Salesforce Service Cloud manage your Customer Case Management?

Zendesk For Service in Action: Unique Use Cases

What Are the key features of Zendesk For Service for Customer Feedback Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between Salesforce Service Cloud vs. Zendesk For Service: 2024

Comparison Summary

Salesforce Service Cloud

Focus area

Salesforce Service Cloud is better than Zendesk For Service for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zendesk For Service

Focus area

Zendesk For Service is better than Salesforce Service Cloud for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Salesforce Service Cloud and Zendesk For Service: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce Service Cloud and Zendesk For Service

How can Salesforce Service Cloud and Zendesk For Service enhance your Helpdesk Management process?

What solutions does Salesforce Service Cloud and Zendesk For Service provide for Engagement Management?

How can Salesforce Service Cloud and Zendesk For Service optimize your Knowledge Management Workflow?

How can Salesforce Service Cloud and Zendesk For Service enhance your Workflow Management process?

Salesforce Service Cloud in Action: Unique Use Cases

How efficiently Does Salesforce Service Cloud manage your Customer Case Management?

Zendesk For Service in Action: Unique Use Cases

What Are the key features of Zendesk For Service for Customer Feedback Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Salesforce Service Cloud

Get a personalised risk report for Zendesk For Service

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.