Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago." - Alex Mozes
Zendesk For Service, freshdesk, Salesforce Service Cloud, Zoho Desk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Zendesk For Service Use Cases
What Are the key features of Zendesk For Service for Helpdesk Management?
How can Zendesk For Service optimize your Engagement Management Workflow?
How does Zendesk For Service facilitate Customer Feedback Management?
How can Zendesk For Service optimize your Knowledge Management Workflow?
How can Zendesk For Service optimize your Workflow Management Workflow?
85+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization. Testimonial By Minakshi Taly |
|
We’re building this ‘Voice of the Customer’ dashboard where we’re going to have all the contact reasons selected by the users. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use that data to build a stronger product. Testimonial By Cynthia Toral |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alex Mozes Director of Customer Support Udemy |
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
Minakshi Taly Project Manager PayNearby |
Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization. Testimonial By Minakshi Taly |
|
Cynthia Toral Product Owner – OLX Global OLX |
We’re building this ‘Voice of the Customer’ dashboard where we’re going to have all the contact reasons selected by the users. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use that data to build a stronger product. Testimonial By Cynthia Toral |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Financial Services
|
Financial Services |
Case Study PayNearbyRead More |
Internet
|
Internet |
Case Study OlaRead More |
Computer Software
|
Computer Software |
Case Study o9Read More |
Video
The Zendesk Service Solution
Frequently Asked Questions(FAQ)
for Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
TransPerfect Introduces Zendesk Support App - PR Newswire
TransPerfect has introduced a Zendesk Support App.
RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support - Business Wire
RingCentral improves its integration with Zendesk to help users work more efficiently and offer personalized customer support.
Zendesk adds a twist to AI outcomes-based CX pricing | TechTarget
Zendesk introduces dynamic pricing, offering flexibility for customer and employee experience suite users, allowing reallocation to AI agents without altering seat-based contracts.
Zendesk Feeds
Zendesk to Acquire Local Measure, Expanding AI-Powered Voice - PR Newswire
Zendesk plans to acquire Local Measure to enhance its AI-powered voice capabilities.
Zendesk Strengthens APAC Leadership with Key Executive Hire - Martechcube
Zendesk has hired a new executive to strengthen its leadership in the Asia-Pacific region.
Zendesk WFM: Introducing customizable business hours in Forecast
Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […]
The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
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