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SAP Customer Experience vs Anthill CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SAP Customer Experience vs. Anthill CRM is based on a specific set of business needs and context. The comparison uses 4585 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SAP Customer Experience and Anthill CRM

SAP Customer Experience, Anthill CRM, BUSINESSNEXT, Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.

Anthill CRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Campaign Management, Sales Document Management with E-Mail, etc.

"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei

"Great software and a cracking team…Anthill has made measurable improvements with our operations and processes as a result of the improved accuracy that the software provides. We’ve increased productivity in our ordering team by 44%, knocked a week o...ff our product launch timeline and are providing our Sales Staff with more of the information they need and less of what they don’t. In the pipeline we have improvements that utilize the platform’s flexibility and customisations to deliver cost savings by amalgamating overlapping software packages into Anthill, delivering the benefits of a one-stop-shop for staff without the issues of a one-size-fits-no-one approach.” “We really like the streamlined approach for users, the way it organises processes giving structure and flow to ensure the correct information is captured at the right time.” “Working with Anthill has been straight forward and hugely beneficial. They are interested in what you want to achieve, have the technical expertise to get you there and are always open to new ideas or adaptions to the platform to help us get the most from it. " - MiddleTons

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Anthill CRM for

Software Failure Risk

  • medium

logo Anthill CRM

Focus area

Software Failure Risk

  • low

About

Software to understand customers and engage them while growing revenue

CRM and Process Automation

Age

1972

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

101

25

Total Goals
(we found evidences for)

16

3

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


helpdesk management


relationship management


contact list management



campaign management

campaign analytics



communication management

sending & publishing communications

tracking & monitoring communications



workflow management


social media management

social media analytics

managing social media account


training & onboarding


customer feedback management

measuring customer satisfaction



knowledge management


lifetime value management




touchpoint management


channel management


promotion management



products & pricelist management


generation of new leads


loyalty management

customise loyalty program

identify target customers


customer case management


opportunity management




performance management


conversion management


social media marketing


account management


pipeline management





lead qualification


content management



sales call management


competitive intelligence



revenue cycle management


billing and invoice management


community building



business development


subscription management



trade show marketing


courses & assessment


relationship marketing


advocacy management



personalized marketing


distribution management



follower management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Launch new products

Top Channels

Channels Used

  • e-mail

  • text SMS

  • offline

  • point of sale

  • phone calls

  • See 2 more
  • e-mail

  • text SMS

  • offline

  • point of sale

  • phone calls

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting