Comparison Summary
This comparison report of SAP Customer Experience vs. BoldTrail is based on a specific set of business needs and context. The comparison uses 6396 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and BoldTrail
SAP Customer Experience, BoldTrail, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
BoldTrail focuses on Generation Of New Leads with Website, Engagement Management, Contact List Management, Advertisement with Social Media, etc.
"Our customers depend on us to help them celebrate their employees, and we depend on SAP Customer Experience to provide customers with a digital experience that their employees can use to select customized rewards. " - Sarah Williams
"We increased the efficiency of our associates. We made them a lot happier because with kvCORE, they own their own platform, their own ecosystem - which is unlike anything else any other competitor was offering to us and to our associates. " - Eric Malmberg
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than BoldTrail for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Real estate platform with next-gen solution for modern brokerages and enterprises
Age
1972
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
101
69
Total Goals
(we found evidences for)
16
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Acquire customers
-
Enhance customer relationships
-
Improve ROI
-
Enter new markets internationally or locally
-
Improve stakeholder relations
-
Scale best practices
-
Launch new products
-
Build brand awareness
-
Improve digital and social presence
- See 6 more
Top Channels
Channels Used
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website
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social media
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e-mail
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phone calls
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Facebook
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video
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text SMS
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user generated content
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blogs
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offline
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mobile
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promotions
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on premises
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point of sale
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mobile app
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Instagram
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Facebook at work
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events
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trade shows
- See 16 more
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website
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social media
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e-mail
-
phone calls
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Facebook
-
video
-
text SMS
-
user generated content
-
blogs
-
offline
-
mobile
-
promotions
-
on premises
-
point of sale
-
mobile app
-
Instagram
-
Facebook at work
-
events
-
trade shows
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
