Overview: SAP Customer Experience and BUSINESSNEXT '' formerly CRMNEXT '' as CRM Category solutions.

Businesses choosing between SAP Customer Experience and BUSINESSNEXT should consider their distinct strengths. SAP Customer Experience excels in engagement and relationship management with strong integration features, making it popular among a broad industry base. In contrast, BUSINESSNEXT offers robust lead management and focuses heavily on improving customer acquisition and marketing ROI, appealing significantly to the banking and financial services sectors.

SAP Customer Experience and BUSINESSNEXT '' formerly CRMNEXT '': Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SAP Customer Experience supports engagement management and sales document management, facilitating effective customer relationship and sales processes. read more ⇒

BUSINESSNEXT’s lead management and service management aid in structuring and enhancing customer interaction and service experiences. read more ⇒

Business Goals

SAP Customer Experience helps enhance customer relationships and aims to increase sales and revenue. read more ⇒

BUSINESSNEXT focuses on improving customer acquisition and marketing ROI, aiming to reduce cost-to-serve. read more ⇒

Core Features

SAP Customer Experience boasts integrations, custom reporting, and analytics, catering to businesses that require flexible data management. read more ⇒

BUSINESSNEXT features include analytics and AI-powered tools which are geared towards enhancing digital journeys and campaign efficiency. read more ⇒

Vendor Support

SAP Customer Experience provides 24/7 support with multiple channels including email and phone, meeting diverse user needs. read more ⇒

BUSINESSNEXT offers extensive support options with 24/7 availability, emphasizing responsive customer service. read more ⇒

Segments and Industries

Mid Market and small enterprises frequently use SAP Customer Experience, especially in IT and consumer goods sectors. read more ⇒

BUSINESSNEXT primarily serves the banking and insurance industries, focusing on enterprise and financial services. read more ⇒

Operational Alignment

SAP Customer Experience fits into large-scale operational workflows, suitable for a variety of business contexts. read more ⇒

BUSINESSNEXT is designed for industries with complex operational needs, especially in financial sectors requiring detailed lead and campaign management. read more ⇒

lightning

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Most deployed common Use Cases for SAP Customer Experience and BUSINESSNEXT '' formerly CRMNEXT ''

What solutions does SAP Customer Experience and BUSINESSNEXT '' formerly CRMNEXT '' provide for Service Management?

SAP Customer Experience in Action: Unique Use Cases

What benefits does SAP Customer Experience offer for Engagement Management?

How can SAP Customer Experience enhance your Sales Document Management process?

How efficiently Does SAP Customer Experience manage your Relationship Management?

How does SAP Customer Experience address your Contact List Management Challenges?

BUSINESSNEXT '' formerly CRMNEXT '' in Action: Unique Use Cases

How does BUSINESSNEXT '' formerly CRMNEXT '' facilitate Lead Management?

What solutions does BUSINESSNEXT '' formerly CRMNEXT '' provide for Social CRM?

What makes BUSINESSNEXT '' formerly CRMNEXT '' ideal for Collaboration?

Why is BUSINESSNEXT '' formerly CRMNEXT '' the best choice for Campaign Management?

Business Setting