Comparison Summary
This comparison report of SAP Customer Experience vs. IXACT Contact is based on a specific set of business needs and context. The comparison uses 5185 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and IXACT Contact
SAP Customer Experience, IXACT Contact, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
IXACT Contact focuses on Contact List Management with Website, Communication Management with E-Mail, Drip Marketing with E-Mail, Capturing Leads with Website, etc.
"Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. " - Sharif Aly
"When we discovered IXACT Contact and its unique Rookie REALTOR Program, we thought this was a perfect added value solution for our members. We encourage all our members to check out this incredible CRM and marketing automation solution. CRM is a cor...nerstone for success in real estate sales, and IXACT Contact is one of the best! " - Facio Palomino
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than IXACT Contact for
Software Failure Risk
IXACT Contact
Focus area
IXACT Contact is better than SAP Customer Experience for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Real Estate CRM & Marketing Automation System to win more business
Age
1972
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
101
54
Total Goals
(we found evidences for)
16
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Acquire customers
-
Enhance customer relationships
-
Improve digital and social presence
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Improve ROI
-
Increase sales & revenue
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Grow market share
-
Scale best practices
- See 4 more
Top Channels
Channels Used
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e-mail
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social media
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newsletter
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website
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phone calls
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user generated content
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blogs
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Facebook
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text SMS
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mobile
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offline
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video
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point of sale
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on premises
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chat
- See 12 more
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e-mail
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social media
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newsletter
-
website
-
phone calls
-
user generated content
-
blogs
-
Facebook
-
text SMS
-
mobile
-
offline
-
video
-
point of sale
-
on premises
-
chat
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
