Comparison Summary
This comparison report of SAP Customer Experience vs. OptifiNow is based on a specific set of business needs and context. The comparison uses 4904 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and OptifiNow
SAP Customer Experience, OptifiNow, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
OptifiNow focuses on Communication Management with Social Media, Social Media Management with Social Media, Engagement Management, Competitive Intelligence, etc.
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
"As a CMO I have reviewed many different systems that pertain to CRM or sales management. Optifinow is by far the most flexible and the most efficient system I have seen. They are able to provide a fully customized platform for sales organizations in... about 30 days. This is unheard of for an enterprise solution. Speak with John McGee about your needs. Make sure that if you are reviewing Sales Force CRM that you give Optifinow a good look - because not only is it more efficient to use - it generates the right tools to help you and your sales teams thrive! Their technical support is spot on as well. No downtime and very dedicated to getting their clients answers and most of all solutions to their problems. " - Hema Dey
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than OptifiNow for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Marketing Automation, Lead Management
Age
1972
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
101
56
Total Goals
(we found evidences for)
16
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
-
Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
-
Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Increase sales & revenue
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Acquire customers
-
Improve ROI
-
Scale best practices
-
Enhance customer relationships
-
Improve brand engagement
-
Improve stakeholder relations
-
Enter new markets internationally or locally
-
Improve digital and social presence
-
Improve internal communications
- See 7 more
Top Channels
Channels Used
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social media
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e-mail
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text SMS
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Facebook
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Twitter
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phone calls
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LinkedIn
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video
- See 5 more
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social media
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e-mail
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text SMS
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Facebook
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Twitter
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phone calls
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LinkedIn
-
video
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
